Marwan Ismail, MBA Holder

Experience

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  Huawei

  Sept 2007 - Oct 2007

  Document controller

  Document control consists of managing all commercial and technical documents for the company. Implementing processes and tools, providing system reports, maintaining and updating electronic information systems, distributing documents, and ensuring accuracy of all documentation are all essential functions of a document controller. Ensuring regulatory procedures and changes are followed is also an essential part of the job function

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  Barclays

  Oct 2007 - Mar 2008

  Sales Representative

  Sells bank products and services to customers.

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  CIB Egypt

  May 2008 - Feb 2018

  Receive applications from customers related to L/Gs,L/Cs,IDCs,money transfer,.....etc. and ensure all the application data is fulfilled, the required documents are obtained& deliver documents to customers within the set procedures and regulations.prepare required reports on due time and meet target dates for assigned tasks to be delivered back on time.file and carefully maintain bank data,documents & forms in an efficient and timely manner and according to bank's SOPs and manuals.Implement the service quality standards to maintain the customer satisfaction and attract the beneficiaries.Establish and maintain effective working relationships with co-workers,supervisors and colleagues.Meet target date for assigned tasks. Show less Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.Offer Bank products to customers that they need and try to refer them to customer services for cross selling Show less Receive applications from customers related to L/Gs,L/Cs,IDCs,money transfer,.....etc. and ensure all the application data is fulfilled, the required documents are obtained& deliver documents to customers within the set procedures and regulations.prepare required reports on due time and meet target dates for assigned tasks to be delivered back on time.file and carefully maintain bank data,documents & forms in an efficient and timely manner and according to bank's SOPs and manuals.Implement the service quality standards to maintain the customer satisfaction and attract the beneficiaries.Establish and maintain effective working relationships with co-workers,supervisors and colleagues.Meet target date for assigned tasks. Show less Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.Offer Bank products to customers that they need and try to refer them to customer services for cross selling. Show less Receive applications from customers related to L/Gs,L/Cs,IDCs,money transfer,.....etc. and ensure all the application data is fulfilled, the required documents are obtained& deliver documents to customers within the set procedures and regulations.prepare required reports on due time and meet target dates for assigned tasks to be delivered back on time.file and carefully maintain bank data,documents & forms in an efficient and timely manner and according to bank's SOPs and manuals.Implement the service quality standards to maintain the customer satisfaction and attract the beneficiaries.Establish and maintain effective working relationships with co-workers,supervisors and colleagues.Meet target date for assigned tasks. Show less Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds. Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips. Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents. Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.Offer Bank products to customers that they need and try to refer them to customer services for cross selling. Show less

  • Operation Support Coordinator

    Feb 2016 - Feb 2018

  • Teller

    Nov 2015 - Jan 2016

  • Customer Support Coordinator (BACK OFFICE)

    Dec 2014 - Nov 2015

  • Teller

    Oct 2014 - Dec 2014

  • Customer Support coordinator (Back Office)

    Dec 2013 - Oct 2014

  • Sevice Representative

    Nov 2013 - Nov 2013

  • Teller

    May 2008 - Nov 2013
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  Bank NXT

  Feb 2018 - now

  Senior Relationship Manager(Head office Branch)

  Identifies, acquires and grows retail and SMEs customer to meet business objectives Responsible for the efficient delivery of the bank’s products and services through effective management of branch operations, customer service, staff and resources, and ensure compliance to policies and procedures.Develop the growth of long term business relationship with targeted clients by providing them with substantial added value and high level of service qualityAchieve set target according to business planAchieve volume and revenue goals via the combination of customer acquisition and relationship deeping Undertake outside visits to new customers and save existing in coordination with the branch management Stick to the weekly sales standards of performance in terms of number of visits and callsDevelop customer’s relationship Quick response to customer needs Introduce, explain, and sell products and bank services clarifying all features to ensure customer understanding and satisfaction Grows the number of new account via customer referrals, walk in customers, market leads and self generated leadsEnsure completeness of new accounts files to be ready for approval Coach junior RMs in the branch and provide them with needed technical and sales knowledge Show less