Paul Hansen

Experience

• 

  ING Relistar

  Dec 1998 - Feb 2000

  Level 3 Workstation Analyst

  Installed software such as Microsoft Word, Excel, Power Point, Internet Explorer, and PeopleSoft.Accomplished 95% success rate keeping Windows NT Remote Access Servers and dial-in modem servers online with network connectivity for network users to access.Installed new hardware in IBM PC clones including hard drives, memory, video cards, and monitors.

• 

  Wells Fargo Home Mortgage

  Aug 2004 - Dec 2004

  Desktop Technical Level 1

  Surveying 250 computers for host name, asset tag number, IP address, gateway address, processor speed, memory.Migrating data on 325 computers by copying all of the user’s personal files, Outlook personal address book, personal folder files, and any other files or folders.Applying Windows XP Professional image to end users computers.Providing first day support to 325 users by logging the user on to Windows XP, setup Outlook, setup printers.

• 

  Target

  Jan 2005 - Mar 2005

  Help Desk Technician Level 2

  Provide level 2 tech support for field technicians installing kiosks.Configure Cisco and Nortel switches to use the correct VLAN for kiosk PC’s installed at the Target retail stores.Escalate global issues to the appropriate Target team member for level 3 support.Update Roll-Out-Room database with any issues encountered during kiosk installs.

• 

  HealthEast

  Mar 2005 - Jun 2010

  Support Tech

  Responsible for installing, maintaining, and resolving problems relating to local and remote hardware, including terminals, printers, personal computer hardware, software, operating systems, technical knowledge to work on projects and represent IT Client Services.

• 

  Professional Drain Services, Inc.

  Jun 2010 - Sept 2016

  Field Technician

  At Professional Drain Services we have a variety of services when it comes to plumbing, drain cleaning, and more! Our skilled technicians have years of experience and enjoy working with our clients to provide quality customer service in the industry. We understand that choosing the right plumbing service company can be a difficult task, but we offer the best service, information, and estimates so that you don’t have to look further than Professional Drain Services. We are committed to providing fast responses to your call and efficient performance in every job we take on.Professional Drain Services offers services in the following areas so call us today for more information and a free quote! Plumbing Drain Cleaning Video Inspection Jetting / Hydro-Vac Steam Cleaning High Pressure Spray Cleaning Line Location Preventative Maintenance Program Grease Trap Cleaning And more!15+ year drain cleaning. Show less

• 

  AAARTS & Tim's Quality Plumbing

  Sept 2016 - now

  Plumbing Technician