Devlin Talbert

Experience

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  Retail - National Vision, Inc.

  Mar 2004 - Jan 2006

  Store Manager

  - Sold glasses and contacts on a regular basis, including the discussion of benefits and features of available products- Medical Billing- Verified prescriptions on glasses and that they met ANSI standards- Troubleshooting for customers’ glasses including adjustments and repairs- Manufactured and assembled glasses in the in-house lab- Verified prescriptions of glasses and that they met ANSI standards- Worked with sales staff to drive sales- Worked with staff to advise every customer of product features and their benefits in order to increase quality of sale- Provided excellent support for customers who were unhappy with service or product provided Show less

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  Lenscrafters

  Feb 2006 - Nov 2007

  Production Technician II

  - Manufactured and assembled glasses in the in-house lab- Verified prescriptions of glasses and that they met ANSI standards- Troubleshooting for customers’ glasses including adjustments and repairs- Sold glasses and contacts on a regular basis, including the discussion of benefits and features of available products- Medical Billing- Managed workflow on the sales floor by directing customers to the proper available sales persons and areas

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  Glidewell Dental Lab

  Oct 2007 - Jun 2009

  Accounts Receivable Clerk

  - Started in Customer Service advising dentists and their staff of order statuses- Provided light technical support for dentists regarding various dental products- Forwarded calls to technical advisors and properly prepared them for the incoming call- Promoted to Accounts Receivable to work with account collections and help dentists manage their accounts- Consistently followed the LAMA technique of phone-based customer support(Listen, Acknowledge, Make a statement, Ask a question) Show less

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  Retail - National Vision, Inc.

  Oct 2013 - Sept 2015

  Optician

  - Sold glasses and contacts on a regular basis, including the discussion of benefits and features of available products- Medical Billing- Verified prescriptions on glasses and that they met ANSI standards- Troubleshooting for customers’ glasses including adjustments and repairs

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  Kaiser Permanente

  Jul 2015 - now

  Optician

  - Developed an Optician Handbook to streamline daily operations - Created procedural documents for opticians’ use to increase efficiency and consistency- Became an iVE Learn trainer and took extended education to further knowledge base- Volunteered for numerous trunk shows and established excellent vendor relations- Established a double-check system to address remakes and refunds within the clinic- Co-created a callback procedure to improve service scores and maintain profits.- Stepped up as a leader during the medical leave of the on-site lead optician- Frequently volunteered to be a super-user of programs (MOVES, VRI, Patch, etc)- Reduced wasteful ordering of over $500 in supplies through examination of on-site needs Show less