Selina Han

Experience

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  ZENITH INTERNATIONAL

  Sept 2008 - Aug 2012

  • Managed teachers & administrators instituting programs to stop high teacher turnover.• Created management, operations, & marketing programs generating almost 100% customer satisfaction. Student applications out-paced vacancies in the first year. • Created processes for streamlined structured learning. • Managed process rollout company wide. • Conducted cultural training workshops .

  • Head Teacher

    Sept 2010 - Aug 2012

  • Head of Department

    Sept 2008 - Aug 2010
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  Yondor Education Development Company Ltd. 广州远大信息发展有限公司

  Sept 2012 - Jul 2016

  Director of Product & Project Management

  • Managed the product team in eLearning platform development. • Managed multi- product development (0-2).• Product delivered 30% profit in the first year, av. 50% thereafter.

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  Guangzhou De Cheng Consultancy & Development Company Ltd. 广州德成咨询有限公

  Sept 2016 - Dec 2021

  Chief of Staff & Operations/ CoFounder

  • Cofounded a consultation and development company, opened six sites in Guangzhou and Foshan, China. • Managed a team delivering multi-product development• Created and implemented a hybrid working model (2017)• Managed company pivot to a fully virtual in February, 2020 & then to a hybrid in August, 2020

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  Hong Kong Proficiency Consultancy Company Ltd.

  Mar 2019 - Dec 2021

  CEO and Founder

  • Founded a consultation company focused on international university/high-school preparation operating in Hong Kong, Malaysia, & China.• Setup four sites.• Managed organic growth from 0 -100 clients • Pivoted to a completely virtual over Covid while retaining 80% of our customers and employees.

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  Xplor

  Jan 2022 - Mar 2023

  Product Operations Manager

  Responsible for Product Lifecycle Management in collaboration with Product, Engineering, Support, Marketing, and Sales Teams. Tracking customer & internal feedback through NPS & CSAT surveys, feature requests, and support tickets to prioritize feature requests and calibrate roadmaps, help identify marketing & cross-selling opportunities.Manage customer feedback boards & set-up new internal feedback boards across 2 sectors (BMS & PES) and 6 brands. Manage NPS strategy which rose from -7 (March) to +25 (July). Manage Confluence Product Space as the single source of truth and documentation storage. Contribute to improved processes in customer representation, release reviews, frameworks, product principles, roles & responsibilities, standardized communications, and championed initiatives for improved inter-team transparency & collaboration, documentation, and best practices. Show less

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  Prima

  Apr 2023 - Jul 2023

  People Processes & Systems Programme Manager
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  Shawbrook Bank

  Jul 2023 - now

  • Product Operations Lead

    Aug 2024 - now

  • Product Operations Manager

    Jul 2023 - now