Chelsea Bach

Experience

• 

  FS Food Group

  Jan 2010 - Dec 2010

  Assistant Catering Operations Manager
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  Common House Catering

  Jan 2011 - Sept 2011

  Sales and Marketing Manager
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  Leroy Fox

  Apr 2011 - Aug 2015

  Assistant General Manager

  - Develop and maintain customer relationships- Provide exceptional customer service and resolve issues quickly to ensure customer satisfaction- Hire, train & manage front of house staff- Control beverage costs and optimize inventory levels & usage- Ensure food safety by strict Health Code Standards- Comply with state regulations for alcohol purchase and sale

• 

  Extravaganza Depot

  Jan 2013 - Jul 2013

  Event Coordinator
• 

  AIR® Aerial Fitness

  Apr 2015 - Jun 2018

  Operations Manager

  - Collaborate directly with franchisee daily to help open a new franchise location - Daily operations and general administration- Maintain brand standards and continuously work with the franchisor & other franchise owners/operators to ensure consistency- Manage local marketing campaigns- Work with clients one on one or in a group setting on their health & fitness goals

• 

  Clean Your Dirty Face®

  Apr 2016 - Jun 2018

  Operations Manager

  - Collaborate directly with franchisee daily to help open a new franchise location - Daily operations and general administration- Maintain brand standards and continuously work with the franchisor & other franchise owners/operators to ensure consistency- Manage local marketing campaigns- Team up with other local businesses to increase brand awareness- Recruit, hire and train staff according to franchise qualifications and licensing requirements- Manage retail for offerings and supply Show less

• 

  RingCentral

  Jun 2018 - Nov 2023

  - Validate SOWs (statements of work), Change Orders, contracts, master service agreements, and any other applicable contract documents related to Professional Services Delivery Projects- Identify issues and potential risks and participate in finding a solution- Collaborate with PMO to develop more efficient business practices- Help leadership with documenting end to end process and identifying gaps or room for improvement- Creating, validating, and getting approval for sign-off and other workflow legal documents- Validating, modifying, and following up on missing information for project creation- Billing/Invoicing events in Salesforce.com- Refund tracking and management Show less - Work in a call center environment answering and working live, internal leads from both phone & chat streams to educate and qualify leads creating sales-ready opportunities- Utilize a consistent contact attempt process via phone, email and chat to follow-up, nurture and qualify leads- Follow RingCentral's established pre-sales process by using Salesforce.com to document prospect requirements and all interactions ensuring efficient lead management- Develop and maintain daily plans to maximize phone time, including pre-call planning, adhering to metrics and customizing scripts to market segments and prospect type- Maintain daily, weekly and monthly metrics to maximize sales/marketing goals Show less

  • Professional Services Operations Analyst

    Mar 2022 - Nov 2023

  • Professional Services - Project Manager II

    Apr 2020 - Feb 2022

  • Sales Development Representative II

    Jun 2018 - Apr 2020
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  RingCentral

  Jan 2024 - now

  Professional Services Project Manager II