Jennifer Brown

Experience

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  Cricket Communications

  Jul 2013 - May 2016

  IT Billing Systems Analyst - Billing Systems Analyst III/IV

  Acted as team lead for the Billing Services team managing the tactical implementation of Billing System enhancements and production fixes including escalations and executive communications. Managed 75 Billing System consultants. Responsible for Vendor Management of Billing System vendor with an average annual budget of ~ $12M.• Provided operational support for Billing Services and Systems.• Subject matter expert/Single point of contact for transition to AMDOCS billing system and the sunset/turn down of the legacy billing systems.• Decommissioned 21 legacy applications for the merger of AT&T/Cricket Communications.• Created/Maintained partnerships with internal Cricket teams to streamline processes, develop system requirements, and manage release timelines.• Developed and maintained tracking/reporting processes for Life Cycle Request (LCR) management. This helped to ensure that the vendor was provided with the appropriate information to meet/manage the business needs and the appropriate costs were provided to the Business Stakeholders for budgeting/ forecasting.• Successfully implemented Production Trouble Report (TR) management process reducing backlog TRs from 166 to 16 in a single quarter.• Managed code implementation scheduling/approval of 18 non-production environments.• Handled vendor management, internal partnerships, and project management of 120 enhancements to successful conclusion in a single year.• Implemented a Release Coordination role reducing and maintaining Billing System launch related defects to zero for the first time since the implementation of the current Billing System. Show less

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  ViaSat Inc.

  May 2016 - Nov 2023

  Manager – Finance Billing System Operations/Implementations

  Implemented international business initiatives through the management of the System Development Lifecycle, vendor relationships, and business partners. Worked with cross-functional teams to ensure clear understanding/translation of Business Requirements to System Requirements. Developed Key Performance Indicator tracking methods to provide complete and accurate data for quick, flexible adjustments to meet business objectives, manage release calendars, project prioritization, and forecast workforce requirements.•Managed the Billing Operations team directing the tactical daily operations including $47M/month in bill generation, billing escalations, B2B, and B2C operations.•Created and Managed the Finance Systems Implementation team overseeing system enhancements, production fixes, and escalations utilizing the agile methodology.•Managed code implementation scheduling/approval for all Finance back-office systems and reporting.•Managed vendors, internal partnerships, and implementation of 120 enhancements to successful conclusion in a single year.•Developed and maintained tracking/reporting processes for project prioritization and implementation. •Implemented key executive communications for project tracking, ROI, prioritization, and status leveraging JIRA, Tableau, Alteryx, and all MS Applications.•Directed invoice, billing, reporting, and accounting implementations for international service launch.• Directed international BOSS Billing/Payment/Collection systems as the Subject Matter Expert for the successful launch of B2B & B2C service in 6 countries (Mexico, Brazil, Spain, Poland, Norway, Italy). Documented all system requirements and directing UAT testing to comply with SOX and Regulatory requirements using agile methodology. Resulting in the increased revenue of $10M/year. Show less

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  Brightspeed

  Jun 2024 - now

  Senior Manager of Product Management