Noey Tran

Experience

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  Brands HQ Australia PTY, LTD

  Jan 2016 - Apr 2017

  Assistant Store Manager

  - Utilized strong communication skills to provide information to customers and upsell new arrivals.- Handled cash and credit transactions.- Met targets and deadlines for sales reports.- Dealt with customer complaints and provided specialized service.

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  Oaks Hotels & Resorts

  Apr 2017 - Dec 2017

  Food And Beverage Attendant

  - Being able to collaborate and build rapport with all team members - Being responsible for opening and closing tasks and make sure accurate cashiering procedures- Demonstrating strong food and beverage, coffee, wine, and cocktail knowledge- Working well with the kitchen part in the preparation of tour groups, functions, or events; and ordering food and beverage stocks.

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  Travelodge Hotels

  Feb 2018 - Nov 2020

  - Managed and scheduled team rosters while ensuring cost-effectiveness and task completion.- Oversaw reservation, logistics, revenue, housekeeping, and food & beverage administration.- Managed administrative functions, establishing guidance procedures and checklists in all aspects of F&B operations.- Drove the team to achieve BSC targets, consistently maintaining results under budget.- Improved customer feedback scores and conducted successful Food Audit 2019.- Demonstrated strong communication with various departments to care for quarantine guests in-house. Show less - Managing and scheduling team rosters while keeping cost-effectiveness and ensuring all tasks are completed in a timely and effective approach- Managing administrative functions including establishing the guidance procedures and checklists in all aspects of F&B operations to drive the team achieving the BSC targets with 9/9 months under budget in term of BSC results of the cost of sales (less than 30%)- Bringing a constant positive change in BSC results of customer feedback from 3.5 in July 2018 to 4.05 in April 2019- Conducting Food Audit 2019 with an 87 % score Show less

  • Duty Manager

    Jul 2018 - Nov 2020

  • Guest Service Agent/ Food And Beverage Supervisor

    Feb 2018 - Aug 2019
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  Hobart Function and Conference Centre

  Nov 2020 - now

  Food And Beverage Supervisor

  - Effectively take charge, collaborate, and build rapport with a team of 30 members.- Demonstrate strong ability to prepare multiple coffees and manage food & beverage service for up to 350 guests in a fast-paced environment.- Work seamlessly with the kitchen to prepare for functions or events; handle food and beverage stock orders.

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  Hotel Grand Chancellor Hobart

  Jul 2021 - Jul 2022

  Guest Service Agent

  - Warmly greet and professionally assist guests, ensuring a positive first impression.- Demonstrate proficiency in reservations, booking requests, booking types, and upselling.- Manage opening and closing tasks and ensure accurate cashiering procedures.- Collaborate effectively with housekeeping, maintenance teams, and other departments to address specific guest inquiries.- Efficiently handle check-ins and check-outs, assist guests with inquiries about hotel amenities, local attractions, and events.- Collect and monitor guest feedback, promptly respond to queries, and resolve complaints to enhance customer satisfaction.- Recognized as the employee of the month. Show less

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  Salamanca Inn

  Jul 2022 - Jul 2023

  Duty Manager

  - Supervise guest reservations, reception, room service, conference, restaurant & bar, and housekeeping activities.- Procure supplies and obtain external services as necessary, overseeing overall property maintenance.- Ensure compliance with accounting practices and processes as per the organization's SOPs.- Prepare and staff the operations and admin department for each shift.- Manage financial operations of maximizing revenue, minimizing expenses, and conduct staff training.- Handle invoices and accounts, including monthly accruals and ensuring processing of credit card usage/expenditure.- Support recruitment activities, including arranging advertisements for vacancies and scheduling interviews.- Motivate and develop strong internal and external working relationships.- Identify opportunities for improvement based on guest feedback, promptly addressing queries and complaints to enhance customer experience.- Actively contribute to the hotel's objectives and targets. Show less

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  Mantra Hotels

  Jul 2023 - now

  Guest Services Agent

  - Manage reservations and room assignments to ensure optimal occupancy and guest satisfaction.- Handle group bookings, showcasing strong communication skills in managing various booking types and upselling opportunities.- Support follow-up on outstanding invoices and accounts, including monthly accruals and stocktaking.- Flexible work between the café and front desk during high seasons.- Handle incoming calls, transferring them to appropriate departments, and taking messages as necessary.- Address guest complaints and concerns promptly, escalating issues to management when required.- Maintain a clean and organized front desk area to contribute to a welcoming ambiance.- Cooperate with housekeeping and maintenance team members to address guest requests and ensure smooth operations. Show less