Pruthvi Yuvaraj

Experience

• 

  Xerox

  Feb 2014 - Mar 2017

  System dev specialist

  • SCOM L2 and L3 support.• BMC Patrol Software Installation and Administration• Configuring, maintaining, and troubleshooting SCOM Infrastructure• Importing management packs and fine tuning of alerts based on client requirements Customizing Management Packs as per client requirement using Authoring Pane• Providing problem resolution/troubleshooting for SCOM components and related custom scripts/automations to clients engineering area, as well as integration into other monitoring components• Preparing Daily Health checklist of all SCOM servers• Provide daily and weekly SCOM reports as per customer requirements• Perform day to day systems administration tasks• Participate on regular scheduled meeting with clients and ensure client satisfaction• Daily handling of Incident problem management issues and Root Cause Analysis. Provide 24/7 support and escalation for services and products within my roles and responsibilities• Ensure that knowledgebase is updated constantly with new articles• Perform upgrades of server operating systems and monitoring tools• Configuring, maintaining, and troubleshooting SCOM • PowerShell and VB script to create custom monitoring Show less

• 

  Accenture

  Apr 2017 - now

  Cloud Specialist

  - Microsoft , ITIL certified, PSM1 certified- Project Management Lead for migration project SCOM 2016-2019, SCOM2012R2 - 2016- As a SCRUM master handling agile ceremonies- Working closely with customers to understand the requirements and fine tuning the systems- Working with vendors to fix complex issues- Skilled in Project management and worked as a lead in multiple migration projects- Have worked with multiple monitoring tools like SCOM , HPBSM, BMC-Patrol, Precise, Procmon, Splunk, - Architecting the SCOM 2016 and SCOM 2019 solutions in multiple projects. End to end solution and support- German A2 completed from Goethe institute. Good understanding of German language- Great understanding of Incident , Problem and Change Management- Motivating and encouraging attitude. Always trying to have a positive atmosphere within the teams Show less