Mohamed Atta

Experience

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  Raya Academy

  May 2006 - Jul 2006

  System Administrator

  • Microsoft Networks Administration & Troubleshooting (Domain – ISA 2004– Exchange server 2003).• Installing, configuring and upgrading operating systems and software programs.• MS Outlook configuration and troubleshooting for the users• Implementing and Administering Security System (Symantec).• Installing and configuring computers and any related hardware such as printers, scanners

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  Alkan CIT

  Jul 2006 - Aug 2009

  ITSM Technical Consultant

  • Designing, installing, configuring, deploying, testing, training, and documenting BMC IT service management Suite (incident Management, Asset Management, knowledge Management, problem Management, and Configuration Management)• Create and maintain system and customization documentation for testing and validation of the Service Desk Suite and Configuration Management.• Troubleshoot BMC Service Desk and Configuration Management issues. Work with the vendor, as necessary to resolve issues.• Participate in preparing proposals and technical offers.• Engage in user, system and support requirements gathering and analysis to provide design and architectural recommendations as it relates to Service Desk and Configuration Management applications.• Setting solution analysis, scope and develop solutions.• Implement integrations to the BMC SDE Suite.• Perform regular maintenance duties to the BMC Service Desk Suite and Configuration Management.• Develop, publish and maintain statistical and management reports.• Supporting the project team and customers.• Perform mentoring and training tasks for peers and customers.• Implement Application Management (Application Packager, deploy the application remotely thought LAN/WAN )• Implement Configuration Discovery • Presales Activities and POCs (proof of concept). Show less

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  International Turnkey Systems - ITS

  Aug 2009 - May 2016

  • Provide application and systems technical expertise in ITSM Area• Delivered IT Services Management (ITSM) solutions based on ITIL best practices that focused on the people, process, and technology, organization and integration perspectives of providing business solutions within the IT infrastructure. • Handling daily BMC Remedy Service Desk and Monitoring issues • Handling the Integration issues between BMC Remedy Service Desk and SalesForce Systems• Provide technical training and support in ITSM area• Develop, publish and maintain statistical and management reports.• Troubleshooting BMC Remedy Service Desk, BMC Patrol, HP NNM, Castiron, SalesForce issues. Work with the venders, as necessary to resolve issues.• Designing, configuring, deploying, testing, training, and documenting BMC IT service management Suite (Incident Management, Change Management)• Develop, publish and maintain statistical and management reports.• Create and maintain system and customization documentation for testing and validation of the BMC Remedy Service Desk Suite Show less

  • Senior ITSM Consultant

    Jun 2014 - May 2016

  • ITSM Technical Consultant

    Aug 2009 - May 2014
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  MIS - Al Moammar Information Systems Co.

  May 2016 - May 2021

  ITSM Technical Lead
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  Al Rajhi Bank

  May 2021 - Oct 2023

  Senior ITSM/Service Catalog Consultant
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  Stc

  Sept 2023 - now

  Senior CMDB Consultant