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Mark Madden

Sales

183 followers

Newcastle Upon Tyne, England, United Kingdom

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Timeline
About me
Product Manager - MVNO at BT
Education
- Biddick School
  -
- Northumberland College
  -
Experience
- Nevisport
  Nov 1994 - Nov 1996
  Sales
- Berghaus Ltd
  Dec 1996 - Feb 2000
  After Sales
- Everything Everywhere
  Feb 2000 - Aug 2012
  Incident Manager
- EE
  Aug 2012 - Jul 2016
  Operational/Service management of 8 key MVNOs within the EE telecoms business Service Manager, Business Sales Operations for Wholesale, M2M & Bulk SMS services Wholesale & M2M Customer Operations Manager
  - Senior Service Manager
    May 2014 - Jul 2016
  - Service Manager
    Apr 2013 - May 2014
  - Wholesale & M2M Customer Operations Manager at EE
    Aug 2012 - Apr 2013
- BT Group
  Jul 2016 - now
  - Product Manager - MVNO
    Mar 2022 - now
  - Operations Specialist - MVNO
    Nov 2019 - Mar 2022
  - Principal Wholesale Consultant
    Aug 2017 - Nov 2019
  - Senior Wholesale Consultant, Wholesale & Ventures
    Jul 2016 - Aug 2017
Licenses & Certifications
- Product Focus Certified Product Manager
  Product Focus
  Oct 2022
  View certificate
- ITIL® Practitioner
  Global Knowledge
  Jan 2017
- ITIL® v2 Foundation
  Pink Elephant
  Jan 2006
- ITIL v3 Service Offerings & Agreements
  Purple Griffon IT Training and Consultancy
  Jan 2015
- ITIL® v3 Foundation
  Purple Griffon IT Training and Consultancy
  Jan 2015

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