Matthew Hodges, CLSSBB

Experience

• 

  US Army

  May 2001 - Aug 2010

  Infantry Sergeant

  Directly supervised one squad of two infantry teams consisting of both enlisted personel and Non-Comissioned Officers.➢ Was directly responsible for soldiers welfare and mission accomplishment➢ Coordinated and led combat operations in both Iraq and Afghanistan at the squad and platoon level➢ Was awarded numerous medals and citations including four Army Commendation Medals, Army Achievement Medal, National Defense Service Medal, Global War on Terrorism Service Medal, Combat Infantry Badge, Combat Action Badge, Armed Forces Reserve Medal with Meritorious Device, and numerous other awards for leadership and actions in combat ➢ Received Secret security clearance and graduated fom the Army Intelligence Center and School as Honor Graduate➢ Was personally accountable for equipment valued in excess of $500,000Graduated from numerous Army courses. Show less

• 

  InformData

  May 2011 - now

  • Manage a vast network of third party vendors across the country• Manage a research department consisting of over 100 people across multiple states• Lead company-wide cost saving initiatives for various work streams resulting in over $1,000,000 in savings over the last 5 years• Drive workflow efficiency projects focused on domestic vendor fulfillment, negotiation of pricing and contract management, and process optimization via the DMAIC method• Identify automation opportunities to save time and allow for increased innovative activities• Developed a hybrid quality management program combining cultural and method based techniques to achieve a greater than 99.5% accuracy for clients• Represented the company and increased communication of important industry related legislative initiatives to congressional offices• Member of the Professional Background Screening Association (PBSA) Access Sub-Committee• Member of the PBSA Advisory Group • Successfully scaled costs and screening operations during and after the difficult economic times during the pandemic Show less • Responsible for processing, trouble shooting, and reporting criminal data to clients.• Reading and interpreting a complex array of civil and criminal court dockets from all 50 states and Puerto Rico.• Communicating with municipal, state, superior, common pleas, and county court clerks about a wide range of legal and civil matters• Deciphering large amounts of conflicting information rapidly and accurately• Communicating with vendors about expectations, information delivery, and accuracy• Submitting tickets to troubleshoot vendor and client conflicts• Beta testing new Client Management Systems, protocols, and procedures.• Developing statistical methodology to monitor, track, and accurately measure employee productivity via derived data sets Show less

  • Senior Director of Quality Assurance and Continuous Improvement

    Oct 2024 - now

  • Director Of Quality Assurance and Continuous Improvement

    May 2022 - now

  • Director of Research and Quality Assurance

    Jan 2017 - May 2022

  • Quality Assurance Manager

    Apr 2014 - Jan 2017

  • Criminal Data Specialist

    May 2011 - Apr 2014