Konstantin Beliakov

Experience

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  Target

  Jan 2002 - Jan 2004

  Electronics Department Specialist/Manager

  - Supervisory/Sales position managing the electronics department and several sales floor team members to ensure neat looking department and high customer satisfaction.- Assist other departments as well as operate POS systems.- Inventory tracking and display rollouts

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  CompUSA

  Jan 2004 - Jan 2007

  Certified Computer Technician

  - Utilize technical knowledge and logical skill to effectively troubleshoot and repair computers (hardware and software)- Diagnostics, solution offering and repair for customers with PC and Mac computers- Customer-1st helpful and friendly approach to sales, presentations and all other customer interfacing- Fast paced and quality oriented computer repair and assembly under deadlines

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  Perot Systems Government Services

  Jan 2007 - Jan 2009

  Desktop Support Technician/Network Administrator
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  Dell Technologies

  Jan 2009 - Jan 2013

  Senior Desktop Support Technician/Network Administrator

  - Provide first class support to a mixed PC/Mac scientific customer base inside fast paced enterprise environment- Team communication and collaboration for efficient incident resolution- Administration of Microsoft Active Directory Domain and underlying objects such as users, computers, security groups, mailing lists, etc.- Supporting 300+ users and various scientific instruments and attached computerized controllers.- Working safely and comfortably inside active laboratories, including A/BSL3 high containment labs- Troubleshoot and repair computers and printers on site and perform warranty repairs when possible- Local network administration and support of all network attached devices. Network troubleshooting and first response to security incidents- Scientific instrument setup and troubleshooting and working with vendors where technical expertise is required- Conference room support, setup and troubleshooting Show less

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  NTT DATA

  Jan 2013 - Aug 2018

  Network Support Analyst

  - Provide support and analysis for all network systems and components- Install, modify, test and service all converged network communication equipment- Monitor network reliability, performance and security- Identify, diagnose, and resolve problems affecting network- Ensure network attached equipment is compliant with established security policies- Effectively communicate with other network and IT support staff for efficient incident resolution

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  Insight Global

  Aug 2018 - Aug 2021

  Senior Instrumentation Control Support Specialist

  - Work closely with the CIO and Lab PIs to understand current needs and concerns as well as future plans.- Establish solid relationships and maintain effective communications with the scientific user community and technical support staff.- Inventory, document, and secure all existing instrument controllers, including MRI machines, Video systems, spectrophotometers, mass spectrometers, microscopes (optical, electron, and fluorescence), fluorometers, Illumina genetic sequencers, BioAnalyzers and other instruments.- Learn and document technical functions of instrument controllers and scientific software.- Identify, document, and translate scientific requirements into configuration, scripting, and network access requirements for Service Desk and Systems Operations Technicians.- Analyze scientific requirements; develop and implement solutions that balance scientific, functional, technical, and security needs.- Develop custom programs and scripts aimed facilitating solutions and improving performance (PowerShell, Bash/shell, Python, VBS, Windows Batch).- Train Service Desk and Systems Operations Technicians on support requirements and best practices for maintaining instrument controllers and scientific software.- Assist scientists and vendors in deploying, configuring, troubleshooting, upgrading, maintaining, and supporting instrument controllers and scientific software.- Manage infrastructure and configuration requirements for new instrument controllers and scientific software systems.- Work with the security, patching, and release management teams to maintain functionality and security of all instrument controllers and scientific software. Manage endpoints via Absolute. Custom patching and QA for specialized software and scientific equipment.- Work with Network Operations to implement and configure firewalls and connect to network and storage resources. Work with ISSO team to find, track and remediate network vulnerabilities (based on Tenable endpoint scans). Show less

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  DLH Corporation

  Aug 2021 - now

  Scientific/Endpoint Systems Engineer

  - Work closely with the CIO and Lab PIs to understand current needs and concerns as well as future plans.- Work with upper management and decision makers to help make IC wide hardware, software, and security decisions.- Work with vendors on custom solutions and their efficacy/ROI for business needs.- Establish solid relationships and maintain effective communications with the scientific user community.- Provide support, technical expertise and security advice on various scientific computing equipment in place or being considered for purchase. Advise scientists on appropriate hardware solutions to meet their diverse research tasks.- Supporting and improving IC and NIH security stance via tools such as Ivanti, Tenable, Absolute, PDQ, etc.- Provide endpoint engineering, support, and imaging solutions via Microsoft MDT as well as scripting and automation solutions (Windows 10, 11 and Server 2016+). Active Directory GPO management and development.- Provide server deployment, support, and engineering (physical and virtual). Support data storage systems.- Provide Mac support and on demand scripting solutions.- Build, Test and deploy software packages, patches, etc.- Provide scripting solutions for various tasks on hand (patching, automation, security, restful API integration, data mining; mostly using Power Shell)- Linux endpoint engineering, support and shell scripting (mostly Ubuntu environment, both physical and virtual). Linux imaging and endpoint support- Collaborate with other infrastructure engineers to provide endpoint patching and management solutions. Full Microsoft Azure environment administration.- Administer various infrastructure areas and software licenses. Develop solutions to help better track active licenses.- Windows and PC SME.- Helpdesk SME and escalation point. Offer effective solutions to complex IT related problems.- Helpdesk manager liaison and help establish project priority and identify IT areas that need improvement. Show less