Tisa Hernandez

Experience

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  Mcdonalds

  Jan 2001 - Jan 2002

  Cashier

  • Greeted customers and determined their specific needs by following up and generating repeat customers by encouraging them to return• Maintained clean, and orderly arrangement of cash rack and checkout areas• Maintained awareness of all promotions and advertisements

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  Jcpennys

  Jan 2002 - Jan 2004

  Sales Representative

  • Provided exemplary customer service through problem resolution and the development of sales, marketing techniques.• Ensured a strong working knowledge of product portfolio and applied learned product knowledge to accomplish and exceed sales objectives.• Assisted in marketing efforts while building rapport with customers by inviting them to company’s special events.• Providing support, help and advice to customers explaining the products, answering questions, writing up orders• Prepared documents, data entry, and complied reports for mailing. Show less

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  Cleartalk Wireless

  Jan 2002 - Jan 2003

  Sales Representative

  • Observing daily manifests of new products, promotions, price changes, and special instructions to ensure product availability• Provides information by reporting growth, expansion, and defective stock• Ensure returning customer base and obtain customer loyalty by providing first rate customer service, addressing customer inquiries and complaints.• Educated customers on company’s products/services, utilizing “words of mouth” marketing and upselling techniques to close sales.

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  Wendys

  Jan 2002 - Jan 2003

  Cashier

  • Completed payment using POS system • Received customer payments.• Maintained accurate balance of cash drawer and receipts

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  Sprint

  Jan 2003 - Jan 2004

  Sales Representative

  • Generated leads and turned them into sales opportunities• Responsible for resolutions of possible issues with the orders• Organized customer information and account data which aided senior management in business planning and customer service appraisal • Served as a liaison between management and clients• Tracked new prospects and referrals through Excel spreadsheets, and kept a detailed sale records.

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  Kays

  Jan 2004 - Jan 2010

  Sales Representative

  • Handling client inquires and ensuring demands are met• Generated leads and turned them into sales opportunities• Utilized innovative upsell techniques that increased revenue streams of the company• Helped the firm expand into new markets which led to a broad client base• Maintaining the progressive track record of the company and giving necessary feedback• Achieved targets consistently and created new sales campaigns• Developed and maintained personalized relationships with clients Show less

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  Valley Top Roofing

  Jan 2004 - Jan 2008

  Owner

  • Responsible for a wide range of duties including checkout operations, customer service, and stock replenishment• Supervised the arrangement of product displays and merchandised sales racks to increase customer engagement and sales.• Trained staff on company policies and procedures

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  Hernandez Beauty

  Mar 2011 - now

  Sales Representative/Owner

  • Handle all the daily revenue and sales transactions• Research and keep up to date with the many hair styling tools.• Educated clients on product details to help them find the perfect product• Hired capable staffs that could enhance Hernandez Beauty salon reputation and drive sales• Manage and communicate store policies and values to staffs

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  Sutra Beauty

  Jul 2018 - Feb 2021

  Wholesale Manager

  • Generated new accounts and managed existing accounts effectively• Maintain updated knowledge of all products• Maintain customer satisfaction by providing exceptional customer service• Coordinate all marketing and advertising activities while ensuring stock levels are maintained with all accounts

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  Dermal Brands

  Feb 2021 - now

  Director of Wholesale Operations
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  DermalBrands

  Aug 2021 - now

  VP of Sales