Raven C.

Experience

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  VXI Global Solutions, LLC

  Nov 2015 - Apr 2016

  • Plan interview and selection procedures, including screening calls, assessments and in-person interviews• Assess candidate information, including resumes and contact details, using our Applicant Tracking System• Conducting initial interviews of the applicants to assess their proficiency• Calling applicants to schedule their onsite schedule application.• Assist with Hiring Process• Working knowledge of MS Office Applications (Word, Excel, PowerPoint, etc.) and Internet browsing Show less

  • Talent Acquisition Specialist

    Nov 2015 - Apr 2016

  • Brand Specialist

    Nov 2015 - Apr 2016

  • Recruitment Executive

    Nov 2015 - Apr 2016
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  Concentrix

  Apr 2017 - Jun 2018

  Seller Support Expert - Amazon

  Drives sales for Amazon through engagement of customers, suggestive selling, and sharing product knowledge. Greets and receives customers in a welcoming manner. Responds to seller's questions. Directs sellers by escorting them to racks and counters.• Establish & maintain productive working relationships with current sellers.• Provides prompt and efficient service to Amazon Sellers through phone & email• Works with multiple technology applications to resolve Seller contacts• Optimizing listing issues such as stranded, blacklisted, gated & hazmat• Processing of return and refund claims for damaged, lost items sent back on the FBA warehouse.• Maintaining good Seller Central account health• Managing reports for client's fulfillable, lost & damaged inventory • Liaise with other departments like Customer Service for order support issues.• Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts Show less

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  Afni, Inc.

  Jun 2018 - Jan 2020

  Collections Specialists main tasks are as follows: • Demonstrates ownership of every interaction to achieve successful first time resolution on all contacts• Collecting overdue balance on customer's account via credit/debit card payment or check.• Offering Downgrade strategies to keep customers.• Explaining when the subscription started and calculating prorated charges.• Explaining different line of items included on customers billing.• Processing of customer's payment via credit or debit card.• Handling radio technical issues - refreshing signal, replacement & etc.• Adding documentation & disposition on every call. Show less • Offering downgrade strategies & discounted plans to keep customers.• Calculating charges and explaining items on customer's bills.• Providing concessionaire refund & discounts if necessary.• Signing up customers to auto-renewal plans• Processing of customer's payment via credit/debit card or checks.• Cancel customer's subscription once they disagree to continue the service.• Processing of refunds for closed accounts.• Adding documentation & disposition on every call. Show less

  • Collections Specialist - SiriusXM

    Jun 2018 - Jan 2020

  • Inbound Sales Associate - Sirius XM

    Jun 2018 - Jan 2020

  • Customer Retention Expert

    Jun 2018 - Jan 2020
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  Tata Consultancy Services

  Jan 2020 - Oct 2020

  Senior Business Process Consultant - EDF Energy

  Senior Process Consultants serve as the primary point of contact for EDF Energy & their clients during the course of an engagementSenior Process Associate Responsibilities are:• Taking inbound and outbound calls• Handling Customers follow-up inquiries & complaints via Email.• Complaints and Escalation Handling• Setting up an appointment for new clients.• Collecting dues on accounts through credit or debit payment• Acquiring new contracts to retain current customers• Update and document accounts, including orders, escalations, and transactions. • Liaise with other division to ensure flow of services and clear communication. Show less

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  DeVallé Development

  Jan 2020 - Apr 2021

  • Taking inbound and outbound calls via Calltools.• Schedule appointments by submitting customer details on Podio.• Locating real estate property value through Zillow & Redfin.• Qualifying prospects & initiating engagement via telephone• Track all results and create a clear reporting system• Adding documentation & disposition on every call. • Taking inbound and outbound calls via Calltools.• Schedule appointments by submitting customer details on Podio.• Locating real estate property value through Zillow & Redfin.• Qualifying prospects & initiating engagement via telephone• Track all results and create a clear reporting system• Adding documentation & disposition on every call. • Taking inbound and outbound calls via Calltools.• Schedule appointments by submitting customer details on Podio.• Locating real estate property value through Zillow & Redfin.• Qualifying prospects & initiating engagement via telephone• Track all results and create a clear reporting system• Adding documentation & disposition on every call.

  • REALTY BY ROM's LEAD GENERATION SPECIALIST

    Jun 2020 - Apr 2021

  • SAMSON GEREMEW'S LEAD GENERATION SPECIALIST

    Jun 2020 - Mar 2021

  • Lead Generation Specialist

    Jan 2020 - Jan 2021
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  Credit Repair Finest LLC

  Mar 2020 - Oct 2020

  Credit Repair Specialist | Social Media Manager

  Located and screened potential clients through LinkedinTook inbound and outbound calls via Freedom Automation CRMSent emails & text messages to clients for appointment follow ups.Created posters for Instagram & Facebook feed using Canva.Handled social media accounts such as Facebook, Linked & InstagramOffered credit repair services to increase client's credit score.Investigated and resolved customer disputes related to credit decisions.Maintained compliance with applicable regulations and laws governing consumer credit. Show less

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  Salez Engine

  Dec 2020 - Apr 2021

  • Building a list of leads • Qualify prospects an initiate engagement via telephone• Learn to manage complex enterprise sales throughout the sales cycle;• Efficient management of the sales pipeline using Salez Engine processes;• Meet personal targets and work towards Salez Engine sales goals and profitability;• Provide general administrative support to the sales team. Organizing documents, and rearrange schedules as needed.• Maintain well organized, up-to-date and accurate sales information and activityreports in Salesforce CRM system. Show less • Locate and screen potential clients be it sellers or buyers • Take inbound and outbound calls via Dialpad, Salesforce CRM & Ring Central to determine the overall interest of prospective clients and eliminate clients who aren’t interested.• Answer any questions the client might have and handling possible complaints.• Manage, nurture and convert inbound leads into sales opportunities;• Identify strong potential prospects using initiative and creativity, to generate outbound lead opportunities.• Assess and analyze a prospects current process and requirements;• Attempting to contact prospective clients who you have been unable to contact.• Keeping a detailed log of calls, including those which were not answered.• Maintain well organized, up-to-date and accurate sales information and activityreports in Salesforce CRM system.• Searching for possible realtor partners and collating their contact details using Realtor & Yellowpage website• Plotting and arranging schedules of partnered realtors• Schedule prospect appointments via Calendly, Salesforce CRM & Google Calendar• Track all results and create a clear reporting system• Email clients, both current and prospective, answer any questions, schedule meetings with a salesperson, or reschedule meetings as needed Show less

  • Lead Project Manager

    Dec 2020 - Apr 2021

  • Sales Executive

    Dec 2020 - Apr 2021
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  WinSales

  Apr 2021 - Oct 2022

  Routine tasks are likely to include:• Meeting with other executives to discuss clients’ project goals, progress and outcomes• Compiling and analyzing data to find trends.• Developing sales strategies and setting quotas.• Staying current on company offerings and industry trends.• Working with account planners to devise a campaign that meets the client’s brief and budget• Presenting campaign ideas and costings to clients• Checking and reporting on the campaign’s progress• Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience. Show less

  • Lead Generation Executive

    Apr 2021 - Oct 2022

  • Business Development Representative

    Apr 2021 - Oct 2022
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  Assistantly

  May 2021 - Sept 2022

  Senior Recruitment Specialist

  • Source and recruit candidates by using databases, social media etc• Screen candidates resumes and job applications• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes• Send qualified and prescreened applicants to Director of Operations for the next step of the hiring process.

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  Law Office of Bryan Barenbaum

  Jun 2022 - Aug 2022

  Paralegal Assistant

  • Preparing settlement, closing, releasing, and disbursement reports• Calling clients to update them regarding the status of their checks• Emailing loaning companies to request loans on behalf of clients• Updating CRM about the changes made• Assisted attorneys with reviewing and organizing reports.• Conducted detailed client intakes and entered information into the company database.• Revised and finalized letters, briefs, and memos.• Contacted clients to schedule appointments and discuss the progress of cases.• Communicated pertinent information to clients via phone, email, and mail.• Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases Show less

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  Berry Virtual

  Sept 2022 - Feb 2023

  Recruiter

  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.• Hired employees and initiated new hire paperwork process.• Generated a specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.• Promptly corresponded with applicants and coordinated and conducted interviews.• Operated and maintained applicant tracking and candidate management systems.• Developed recruiting strategies to identify qualified candidates and build network.• Evaluated strengths and weaknesses of candidates through effective screening processes.• Coordinated schedules to arrange management interviews with applicants.• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.• Emphasized job benefits and perks to applicants to improve the organization's attractiveness.• Assisted with onboarding & orientation of new hires to expedite the hiring process. Show less

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  Knitwise

  Nov 2022 - Feb 2023

  Senior Recruiter

  • Source and recruit candidates by using databases, social media etc..• Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.• Operated and maintained applicant tracking and candidate management systems.• Developed recruiting strategies to identify qualified candidates and build network.• Evaluated strengths and weaknesses of candidates through effective screening processes.• Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.• Conducted phone interviews to assess applicant's relevant knowledge, skills, experience, and aptitudes.• Collaborated with hiring managers to understand job requirements and expectations.• Developed and implemented plans to improve the recruitment process.• Send qualified and prescreened applicants to Director of Operations for the next hiring process step. Show less

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  Satellite Teams

  Feb 2023 - Aug 2023

  Recruitment Lead

  • Collaborated with hiring managers to comprehend technical hiring needs and formulated job descriptions. • Sourced, screened, and evaluated candidates via diverse channels, including job boards, social media, networking, and referrals. • Conducted initial phone and video interviews, assessing candidates' technical skills, experience, and cultural alignment. • Coordinated and scheduled interviews with hiring teams, facilitating an organized interview process. • Maintained accurate and current candidate records within the applicant tracking system (ATS). • Provided prompt and constructive feedback to candidates, ensuring an informative recruitment journey. • Fostered relationships with potential candidates, cultivating a robust talent pool. • Remained updated on industry trends and optimal practices in technical recruitment. • Collaborated with HR, ensuring a seamless onboarding experience for newly hired personnel. Show less

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  BizForce

  Feb 2023 - Dec 2023

  Technical Recruiter

  • Collaborated with hiring managers to comprehend technical hiring needs and formulated job descriptions. • Sourced, screened, and evaluated candidates via diverse channels, including job boards, social media, networking, and referrals. • Conducted initial phone and video interviews, assessing candidates' technical skills, experience, and cultural alignment. • Maintained accurate and current candidate records within the Workable applicant tracking system (ATS). • Coordinated and scheduled interviews with hiring teams, facilitating an organized interview process• Provided prompt and constructive feedback to candidates, ensuring an informative recruitment journey. • Fostered relationships with potential candidates, cultivating a robust talent pool. • Remained updated on industry trends and optimal practices in technical recruitment. • Collaborated with HR, ensuring a seamless onboarding experience for newly hired personnel. Show less

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  IHR Buddy

  Oct 2023 - now

  Chief HR & Recruitment Manager

  • Develop and Implement Recruitment Strategies: Design and execute effective recruitment plans that align with the startup's goals and culture. • Manage the Hiring Process: Oversee the entire hiring process from job posting to onboarding, ensuring a smooth experience for candidates and hiring managers. • Sourcing Candidates: Utilize various channels to identify and attract potential candidates, including job boards, social media, and networking events. • Screen and Evaluate Candidates: Conduct initial screenings, interviews, and assessments to evaluate candidates' qualifications and fit for the organization. • Maintain Recruitment Metrics: Track key performance indicators such as time-to-fill and cost-perhire to assess the effectiveness of recruitment efforts. • Build Relationships: Establish and maintain strong relationships with hiring managers to understand their needs and provide guidance on best hiring practices. • Employee Onboarding and Training: Develop and implement onboarding programs for new hires to ensure they are effectively integrated into the company. • Policy Development: Assist in the creation and implementation of HR policies and procedures that comply with labor laws and support the organization's culture. • Performance Management: Support performance appraisal processes and provide guidance to managers on employee development and feedback. • Employee Relations: Address employee concerns and facilitate communication between staff and management to foster a positive work environment. • Compliance and Record Keeping: Ensure compliance with employment laws and maintain accurate employee records. • Support Diversity and Inclusion Initiatives: Promote diversity and inclusion within the workplace by implementing relevant hiring practices and programs. Show less