Julie Ma

Experience

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  Giordano

  Oct 2018 - May 2022

  Keyholder

  Collectively working with co-workers to provide excellent customer service. Managed merchandise and stock daily to maintain organized environment for efficient task completion. Took on leadership role of completing inventory checks for stockroom. Eliminated language barrier between the store and customers by my ability of speaking fluent English, Cantonese, and Mandarin. Performed and familiarized with cashier procedures using POS system. Executed accurate daily closing procedures including account balancing and reports.Took on the initiative to improve the stock inventory spread sheet which boosted efficiency and organization. Show less

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  Dr. Kvalheim Chiropractic

  Jan 2020 - Jun 2020

  Front Desk Receptionist

  Prepared daily administrative duties including scheduling patients and securing information, to balancing accounts at the end of each work day. Worked along side my coworkers to successfully integrate a new system that allowed an increase in efficiency for daily operations. Increased communication with patients to ensure high quality customer service.

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  AllSet Learning

  Aug 2021 - Sept 2022

  English Second Language Tutor / HR Coordinator

  Providing activity based curriculums for effective learning for children ranging from pre-school to elementary. Supplying sufficient English learning with basics of the language including letter and pronunciation recognition. Aiming to guide children through adaptational and social interaction development.Additionally handled administrative documentation regarding staff. Fully involved in the hiring process of future candidates, including interviews and managing job postings. Organized orientations and executed on-boarding and training sessions for newly hired staff.Executed a new hiring system that boosted applications by 25% and implemented a more hands-on training process to nurture more successful and long-term candidates. This increased the staff retention rate by 30%. Show less

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  Richmond Centre Optometry

  May 2022 - May 2024

  Clinic Administrator

  Focus on controlling operational tasks and troubleshooting operative issues. Developing knowledgeable expertise in optometry to provide efficient service to all patients. Responsible for strategic scheduling and follow-up appointment tracking, and detailed document management. Communicate professionally by phone and email to provide clear and concise medical information. Required to be self-disciplinary as well as possessing high organization and memory skill.Some notable achievements would be my initiation of creating a customer feedback channel and social media platform to help increase exposure for the company. In doing so, I played an active role in contributing to the increase of patients in the last 6 months. As a senior worker in this start-up business, I also handle training new staff and participated in the creation of a staff training manual. Show less

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  Quantasphere Business Solutions Inc.

  Aug 2022 - Dec 2022

  Business Proposal Writing Assistant

  Worked alongside immigration professionals to congregate migrant strategies and business formulations. Developed experience in business consultation and business model designing for clients. Main tasks involved researching, environmental scans, and synthesizing information into accessible documentations. In addition to drafting business proposals, there was a strong focus on financial estimates and business growth strategies.

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  Stewart, Aulinger & Company

  May 2024 - now

  Legal Assistant