Paul Avellano

Experience

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  Interlink Contact Center, Inc.

  Mar 2006 - Feb 2007

  Solutions Expert Associate

  • Makes outbound calls and acts as a fronter for a catalog card campaign.• Making quality transactions according to the client’s guidelines to effectively close the sale.

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  TRG

  Feb 2007 - Oct 2008

  Customer Sales Associate

  • Makes outbound calls and meets sales quotas set by the clients.• Making quality transactions with client’s Canadian cardholders.• Introducing and informing the client’s cardholders of new services offered such as card protection, credit score enhancing and identity theft programs.

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  ReachForce

  Oct 2008 - Aug 2010

  Quality Assurance Specialist

  • Works directly with the client as a Quality Assurance Officer that validates calls passed by the vendors’ Quality Assurance Department.• Works with various projects with different Program Managers and makes sure that all quality standards are met depending on the project.• Coordinates with the QA Manager to make adjustments on guidelines so that numbers and consistency in quality are achieved.

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  PCM: The Right Technology, Delivered.

  Sept 2010 - Aug 2019

  Bid Desk Team Lead

  • Support the sales organization with program based margin enhancing programs from vendor partners. Respond and support via SRC tool and assigned project SLA. Transference of Special Price (volume) requests to purchasing and post follow up response to originating SRC Bid Desk request for Special price.• Record and communicate back-end funding programs via SRC• Work with list of 4 -6 vendor partners to execute pricing programs. (Dell, Lenovo, APC, Tripplite, Apple and IBM)• Follow-up on approved SRCs• Reporting to Sales Reporting (business function) on commission adjustments and vendor claims for Apple.• Linking of Special price requests• Recording of activities and monthly reporting Show less

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  Insight

  Aug 2019 - Jul 2020

  Sr. Bid Specialist

  • Day to day activities include: Reviewing a Bid Desk Associate’s reports, attendance tracking, disciplinary action and employee development. Interview of potential candidates, training of new hires and HR liaison. Recording of activities and monthly reporting for the whole team.• Acts as a liaison between the Bid Desk Team and Manufacturer Partners to: Work with the Sales Group to effectively apply manufacturer costing programs based on business opportunities. Work with the Marketing Managers to document and communicate manufacturer programs that are executed by the Bid Desk Associates. Work with the Sales Reporting Team to ensure efficient flow of commission and claim adjustments. Communicate via phone, email and meetings with supported manufacturers. Write business justifications for use by manufacturers to evaluate opportunities. Coordinate execution of pricing and back-end funding programs by our Business Development Managers. Show less

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  Safari Micro

  Jul 2020 - now

  Senior Operations Specialist