Roxana Irinei

Experience

• 

  UAIC

  Oct 2010 - Jul 2013

  Student

  Comunicare şi Relaţii Publice, anul 2

• 

  Centrul de Informare Profesionala, Orientare in Cariera si Plasament-CIPO

  Oct 2012 - Apr 2013

  Intern

  Am făcut parte din echipa de organizare a diverselor evenimente (precum Biblioteca Vie).

• 

  Capgemini

  Dec 2014 - Apr 2016

  Continuously working on delivering the best solutions to the problems that customers experience. Creating and maintaining good work relationships with SME's and POC's. Keeping the Knowledge Management process in line with all the other processes of the Service Desk and making sure the result is synergetic. Rezolvarea problemelor de I.T ale clientului în limita competenţelor şi acceselor şi raportearea lor într-o manieră eficientă şi promptă.Prevenirea unor noi probleme prin pro-activitate şi problem solving skills. Trying to follow in to the steps of the "people with the answers". I am learning the art of obtaining all the answers to all the questions my fellow agents might or might not have.

  • Knowledge Manager

    May 2015 - Apr 2016

  • Service Centre Analyst

    Mar 2014 - Apr 2016

  • Knowledge Manager Apprentice

    Dec 2014 - Apr 2015
• 

  UniCredit Business Integrated Solutions

  Apr 2016 - Feb 2020

  Junior System Administrator with German

  Offering Level 2 technical support in German to the employees of one of the banks in the UniCredit Group▪ Administering the servers and the user devices (desktops, laptops, tablets and virtual machines) – adding them to the domain, installing the image and troubleshooting any OS and Software related issues▪ Administering permission groups and file sharing groups▪ Restoring data upon request using dedicated software▪ Deploying the monthly software updates to all the clients (including servers, physical and virtual clients, during night-time)▪ Basic troubleshooting of network related matters, on both the servers and the clients ▪ Writing, distributing and updating the technical documentation for both my team and the Contact Center teams. ▪ Keeping close contact with the Contact Center Management to improve the collaboration with them via meetings and mail exchanges. Show less

• 

  Sindicatul UPA Romania

  May 2018 - Mar 2020

  Iasi Branch Leader
• 

  Uni Europa Finance

  Oct 2019 - Mar 2020

  Member of Youth Steering Committee
• 

  Endava

  Mar 2020 - Nov 2021

  Application Management technician
• 

  UiPath

  Nov 2021 - now

  • Supportability Program Manager

    Oct 2023 - now

  • Product Support Engineer

    Nov 2021 - Oct 2023