Sean Kip

Experience

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  Seton Hall University

  Jul 2014 - May 2015

  Student Worker

  • Directed students and parents during Open House to project a positive image of the University• Developed an excellent relationship with the Dean, building a reputation as a reliable, responsible, positive employe

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  Wakefern Food Corp.

  May 2016 - Aug 2016

  Procurement Analyst Intern

  • Researched employee orientation training programs to identify the most engaging information• Created a training sequence for the produce department presented to senior management• Entered orders for over 100 Shop Rite stores, utilizing Rapid software to ensure inventory is delivered on time for the holiday

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  Russo Bros. & Co.

  Sept 2016 - Feb 2017

  Marketing Intern

  • Write and post content on Facebook to promote the business and raise awareness of the company• Create online contests to engage customers such as the “Like this post to be entered in a drawing for a $50 gift card” contest for New Year’s• Respond to customer reviews on Facebook, Google, Yelp, BBB, and Judy’s Book to resolve issues and acknowledge positive feedback• Utilize SuccessWare to track customer appointments and job instructions to maintain exceptional communication

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  Bed Bath & Beyond

  May 2017 - Aug 2021

  • Project managed all efforts for new “Beyond Store” websites; sending statuses to upper management, ensuring deadlines are hit, triaging defects, managing QA process, and creating webpages and content so new websites are fully functional using AGILE methodologies; New website is being used for over 900 Bed Bath stores• Act as Product Manager for complying to website accessibility; tracking potential issues, negotiating contracts with third-party vendor and implemented enhancements to internal workflow for issue reporting.• Lead critical business initiatives for new buybuyBABY website by working with cross-functional teams through setting up daily meetings, escalating issues, and tracking progress to deliver approved content and meet management’s deadline. • Provide business requirements and high-level wire frames to cross-functional teams; replacing manual work with simple workflows to increase efficiency across the business• Oversee all process flow updates and improvements; educating stakeholders with new and enhanced end-to-end procedures • Own Content Team’s preparation for code releases; collaborating with cross-functional teams ensuring an improved customer experience • Facilitate the coordination between business and tech stakeholders for high priority production support issues; evaluating the customer impact and providing guidance on how to resolve• Perform stage and production QA testing; providing rejection or approval of all content published to the websites.• Distribute and maintain JIRA reports; communicating necessary action items across management to escalate where needed Show less

  • Associate Product Manager, My Account

    Mar 2020 - Aug 2021

  • Ecommerce Analyst II

    May 2019 - Mar 2020

  • Ecommerce Analyst

    May 2017 - May 2019
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  GNC

  Aug 2021 - Feb 2022

  Ecommerce Product Manager
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  Neiman Marcus Group

  Feb 2022 - Oct 2022

  • Collaborated with various stakeholders including Product, Engineering, Content Marketing, UX to roll out the new version of the Neiman Marcus Mobile app.• Working closely with Content Marketing and UX to prioritize holiday enhancements for the new Mobile app.• Vendor management and prioritization of new push notifications; working through various tests to ensure the new notifications are working as expected.• Write and groom user stories, while providing UX design links to ensure engineering has everything they need in order to meet the teams’ goals. Show less • Collaborated with Loyalty business stakeholders on understanding and documenting current state business requirements and customer pain points to pinpoint exactly what to prioritize with the new program• Created a PowerPoint using Quantum Metric and Adobe Analytics to dive deep into .COM recommendations for the new loyalty program. Recommendations were data driven based on customer actions across the site that were all tied to the Loyalty programs main Epics and Features for MVP• Moderated and supported multiple loyalty whiteboard sessions to get a perspective of how specific flows should work in the future• Helped manage BRD for new program that was used to share with stakeholders which documented all business requirements and reporting requirements• Used OpinionLab to gather customer feedback regarding the current program. Used that feedback to break it into specific categories so that recommendations could be made for MVP Show less

  • Associate Product Manager, Mobile App

    Jul 2022 - Oct 2022

  • Associate Product Manager, Loyalty

    Feb 2022 - Jul 2022
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  Under Armour

  Feb 2023 - now

  Product Manager - eCommerce