Ana Azanjac

Experience

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  Lieberman Management Services

  Mar 2015 - Mar 2019

  -Managing the front office and assisting all unit owners/residents and vendors -Responsible for interviewing, screening and hiring of association employees, orientation, training and scheduling of all office/building personnel-Served as a first point of contact to all Association employees- Process employee vacation requests -Billing adjustments (enter credits/charges or other adjustments on owner's accounts on daily basis) -Responsible for creating, updating and posting notices throughout the building and via MyBuilding Portal- Served as the liaison between residents, contractors, vendors, staff and the Management Office -Attended vendor meetings and discussed potential new and/or ongoing projects -Maintained contract log , including negotiation of new contracts and ensuring all contract based agreements were met -Submit and enter work order requests by residents -Process all the invoices for the Association - Issue violation letters to unit owners - Walk property on biweekly basis - Assist Residents with scheduling and organizing events (meetings, conferences, parties etc.) and ensuring event complies with association rules and regulations - Responsible for scheduling move ins/outs for residents; maintaining freight elevator schedule, updating move calendar and coordinating with receiving room of upcoming move/delivery - Responsible for maintaining and ensuring proper certificates of insurances for owners/vendors - Attended Board of Directors meeting on monthly bases and prepared Board Meeting Minutes Show less - Managing the front office and assisting all unit owners/residents and vendors- Assist Property Manager in the daily administration and with special projects; telephone callsand resident follow-up as directed- Billing adjustments (enter credits/charges or other adjustments on owner's accountson daily basis)- Serve as the liaison between residents, contractors, vendors, staff and theManagement Office- Process all the invoices for the Association- Assist Residents with scheduling and organizing events (meetings, conferences,parties etc.) and ensuring event complies with Association rules and regulations- Responsible for maintaining and ensuring proper certificates of insurances forowners/vendors- Responsible for interviewing, screening and hiring of association employees,orientation, training and scheduling of all office/building personnel- Responsible for reporting any unusual or extraordinary circumstances regarding the residents or the property- Responsible for day to day accounting processes, billing and internal audit functions, organize and investigate all information for accuracy- Assist with the completion of monthly Financial Statements and variance reports- Ensure prompt, accurate delivery of accounting documents and manage accounting information and correspondence- Responsible for reviewing monthly receivable reports, initiating collection proceedings, communicate with legal counsel on all legal association matters- Responsible for day to day office operations- Answered and managed incoming calls and resolved owner issues as they are reported- Prepared and edited documents, notices, letters and other communication- Scheduled meetings, organized building events and new owner orientation- Resolved owner account issues and worked on regular vendor payment audits- Responsible for organization of annual meetings, staff meetings, holiday parties and other building events Show less - Responsible for day to day office operations - Communicated with owners, vendors, contractors, and building staff on daily basis -Answered and managed incoming calls and resolved owner issues as they are reported - Prepared and edited documents, notices, letters and other communication - Scheduled meetings, organized building events and new owner orientation - Issued, tracked progress and closed work orders on daily basis - Resolved owner account issues and worked on regular vendor payment audits - Responsible for maintaining monthly charges for association owned parking - Responsible for collecting rent and maintaining monthly charges for association owned units - Responsible for processing monthly/annual charges and adjustments to owner accounts -Responsible for processing all building payables - Responsible for processing all new hire paperwork (all union employees) - Worked on building projects from start to completion (store front window replacement, lobby remodel project, special extermination projects, tuck-pointing project, etc.) - Responsible for doorman and maintenance staff scheduling and oversight - Responsible for organization of annual meetings, staff meetings, holiday parties and other building events Show less

  • Assistant Property Manager

    Oct 2017 - Mar 2019

  • Assistant Property Manager

    Aug 2017 - Oct 2017

  • Office Manager

    Mar 2015 - Aug 2017
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  NCR Corporation

  Jan 2020 - Jun 2021

  Account Support Analyst

  -Responsible for serving as a point of contact for client interactions providing customer specific analysis, leading to improved service fidelity and customer profitabilities -Responsible for Customer Escalation Management, Database and Configuration Management and Generating Reports on Customer Performance-Maintaining working relationships with all client operation and service delivery teams-Working cross-functionally to help clients continue to achieve superior operational performance-Assisting and working alongside Executive Service Managers and Senior Service Analysts-Preparing standard reports and ensuring SLA and other metrics are presented accurately-Ensuring customer data integrity for service delivery, billing and reporting-Ability to quickly determine next steps in problem resolution process, involving the necessary internal parties and timely updating the customer on the progress-Managing client expectations and service requirements-Communicating specific SLA (Service Level Agreement) requirements to specific locations-Attending vendor and customer meetings when required-Ensure that the customer uses the proper primary escalation contacts/processes within Services-Works with customer help desks on specialized activities when normal NCR processes are failing Show less

• 

  LVH Global - Five-Star Full Service Luxury Vacation Homes

  Jun 2021 - Aug 2023

  - Oversee Owner & Partner Relations Team in supporting day to day sales operations by qualifying leads, developing proposals and negotiating with property owners / partners, while maximizing margin and profit- Manage hiring process of new employees (including, but not limited to, sourcing, recruting, interviewing, trainining, etc.) - Create and manage guest contracts, owner marketing and lease agreements, financials and post-booking process- Ensure all current and new inventory has correct, up to date pricing and availability- Collaborate with Marketing Team on newsletters, promotions, photo & video shoots and marketing programs- Collaborate with Property Management Team on home inspections, showings, and ensuring LVH home standards are continuously met Show less - Identifying and building relationship with property owners and managers - Qualifying properties to ensure that they meet our standards while selling LVH value proposition - Working with Product & Marketing teams to maximize marketability of properties- Teaming with Client Relations Team to develop proposals, negotiate and close bookings- Managing contracts, financial reporting and post booking processes with owners- Pursuing opportunities to achieve exclusivity and offer additional value added services to owners , etc. Show less

  • Director Of Owner Partner Relations Management

    Apr 2022 - Aug 2023

  • Owner Partner Relations Manager

    Jun 2021 - Jun 2022
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  Belgrade Waterfront

  Sept 2023 - now

  Customer Care Manager