Lea Planta

Experience

• 

  Aegis PeopleSupport, Inc.

  Dec 2007 - Aug 2010

  Customer Service Specialist
• 

  Allstate

  Jul 2011 - Jan 2015

  Senior Executive Officer
• 

  PSO Manila | Pepper Money, Philippines

  Jan 2015 - Sept 2023

  - Managed risk by ensuring compliance with policies, quality standards, and operational procedures.- Fostered employee development to maximize team potential and performance.- Ensured accurate processing of all post-settlement tasks in compliance with service level agreements and legislative requirements.- Collaborated regularly with offshore leaders to manage workflows and enhance service performance accountability. - Managed post-settlement inquiries, ensuring accuracy and adherence to service level agreements.- Delivered exceptional customer service in line with company standards.- Experienced in using ApplyOnline (AOL) and Salesforce.- Assumed leadership responsibilities during the team lead's absence and engaged with stakeholders to drive process improvements.

  • Servicing Team Lead

    Nov 2022 - Sept 2023

  • Senior Servicing Support

    Apr 2016 - Nov 2022

  • Servicing Support

    Jan 2015 - Apr 2016