Kamohelo Matabane

Experience

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  ADCORP

  Apr 2007 - Jul 2007

  Data Capture

  Soter and filling

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  Lethabo cabling

  Mar 2008 - Jun 2014

  Cabling technician/site Coordinator

  1st tire Support TechnicianTo provide 1st line technical support; answering support queries via phone To support users remotely. Installation of network cable and switches and servers Desktop support

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  Digital Solutions Group

  Jun 2014 - Dec 2015

  Service desk technician at Digital Solution Group

  • To provide 1st line technical support; answering support queries via phone • To support users remotely. • To maintain a high degree of customer service for all support queries and adhere to all service management principles. • To take ownership of user problems and be pro-active when dealing with user issues. • To log all calls on the call logging system. • Respond to inquiries from clients and help them resolve any hardware or software problems.

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  Merchants - A Dimension Data Company

  Jan 2016 - Jul 2022

  Voip Engineer

  • To provide 1st line technical support; answering support queries via phone • To support users remotely. • To maintain a high degree of customer service for all support queries and adhere to all service management principles. • To take ownership of user problems and be pro-active when dealing with user issues. • To log all calls on the call logging system. • Respond to inquiries from clients and help them resolve any hardware or software problems.To maintain Registration of SIP accounts Show less

• 

  Telviva

  Aug 2022 - now

  To provide consultation, design, installation, support, configuration/programming, update/upgrade, maintenance, troubleshooting and repair of voice network and system components, power supply systems, peripherals, and software as required. Your experience with phone systems, related peripherals, common software programs and operating systems is essential to successful project completion. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. Key achievements and responsibilities: • Provide 2nd line technical support - answering support queries via phone • Support users remotely – phone configuration• Maintain a high degree of customer service for all support queries and adhere to all service management principles• Take ownership of user problems and be pro-active when dealing with user issues• Manage call logs liaising with vendors and service providers • Respond to enquiries from clients and help them resolve any hardware or software problems. Show less To provide consultation, design, installation, support, configuration/programming, update/upgrade, maintenance, troubleshooting and repair of voice network and system components, power supply systems, peripherals, and software as required. Your experience with phone systems, related peripherals, common software programs and operating systems is essential to successful project completion. You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. Key achievements and responsibilities: • Provide 2nd line technical support - answering support queries via phone • Support users remotely – phone configuration• Maintain a high degree of customer service for all support queries and adhere to all service management principles• Take ownership of user problems and be pro-active when dealing with user issues• Manage call logs liaising with vendors and service providers • Respond to enquiries from clients and help them resolve any hardware or software problems. Show less

  • 3rd Tier VoIP Engineer

    Oct 2023 - now

  • 2nd Tier VoIP Engineer

    Aug 2022 - Sept 2023