Mohit Patel

Experience

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  Topstudy.com

  Dec 2017 - Jun 2018

  IELTS Instructor

  • IELTS tutoring (Listening, Reading, Speaking, Writing) All 4 modules. • Developing English speaking capabilities right from ground stage to fluency with both students (Teenagers) and adults. (professionals as well)• Enhancing writing capabilities and fluency with objective oriented writing practices.

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  Dormer Pramet

  Jun 2018 - Dec 2018

  Production Planner

  • Oversaw production planning from raw material to finished product, optimizing processes and enhancing production efficiency.• Managed production data and financials, employing GSuite and Excel for detailed planning and reporting, improving accuracy by 20%.• Led job card creation and issuance for all orders, streamlining operations and reducing production time by 15%.

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  FLEXUS

  Jan 2019 - May 2021

  Customer Success Specialist | Operations Analyst

  • Improved product operations through targeted process documentation and team training, enhancing product delivery efficiency.• Managed and optimized the product tech stack, becoming the defacto expert in tool usage and support for team members.• Supported data-driven decision-making, improving data quality and availability for strategic product development insights.

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  AppexWeb

  Jan 2020 - Jul 2022

  Customer Support & Retention Specialist (Analyst)

  • Enhanced customer support processes using data analytics, improving customer retention rates by 30%.• Managed product documentation and training, facilitating seamless internal and customer enablement for new features.• Led the integration of product communication tools, streamlining updates on product changes and policy updates.

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  Trilogy

  Jul 2022 - now

  Operations Analyst & Customer Support Engineer

  • Enhanced operational efficiency for Alpha Platform and Operations by specializing in Data Analytics, Data Science, and Visualization, leading to a 20% improvement in process optimization within the first quarter.• Delivered comprehensive support across a portfolio of projects at ALPHA, integrating Analytics and Customer Engineering, resulting in a 15% increase in customer satisfaction scores due to improved project outcomes and attention to detail.• Developed and implemented AI models for real-time student learning analytics, achieving a notable 25% enhancement in learning outcomes as measured by game feed analysis over a 2-hour session.• Spearheaded the onboarding and training programs, utilizing advanced Presentation Skills and Training Material development, which reduced new team member ramp-up time by 30% and increased overall team productivity by 10%. Show less

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  CopperTree

  Jul 2022 - Oct 2022

  Customer Success Consultant

  • Implemented feedback and roadmap processes, translating customer insights into actionable product improvements and strategic alignment.• Orchestrated product launches and sunsets, leading cross-functional teams to ensure successful execution and risk management.• Initiated training programs and documentation to fill knowledge gaps, improving operational support for product operations.

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  Crossover

  Jul 2022 - now

  Operations Analyst & Customer Support Engineer

  • Led the optimization of product processes and documentation, enhancing efficiency and accessibility for diverse product ranges.• Spearheaded training initiatives, developing materials for effective use of product tools, resulting in a 25% increase in team productivity.• Managed the product tech stack, seamlessly integrating new tools and processes, ensuring optimal utilization across the team.• Drove cross-functional collaboration, coordinating with product marketing and customer-facing teams to launch features effectively. Show less