Janet McManus, PMP®, CSM®

Experience

• 

  IBM

  Aug 1996 - Jun 2016

  IT Service Delivery Manager / IT Manager

  I have gained experience in many different areas while working for IBM in their Strategic Outsourcing division. Most of my experience has been in a leadership role, responsible for delivering audit compliant IT services and meeting SLAs in a number of areas including:Unix Server Support (AIX, Linux, Solaris, HP, VMWare)Windows Server Support (Windows, Citrix, Active Directory)Performance and Capacity ManagementID AdministrationBackup & RecoveryStorageCall center infrastructureMost of the customers I support have a global presence and my support team has spanned across the globe. Building good relationships with my support team is important to me and is key to developing a cohesive unit dedicated to the customer's needs and business goals. In my leadership roles I have also been responsible for cost management, human resource management, vendor management, skill development and client relations. I have also held special assignment positions with IBM. These assignments include:Project Manager for software currency and audit complianceDivision Audit FocalMentor for new managers Show less

• 

  Artech Information Systems

  Jul 2016 - Jun 2018

  Implementing new Cloud Managed Backup offerings from contract to steady state. Project scope includes 180 locations, 800 clients and 2.2 million dollars in infrastructure. Responsible for vendor management, project governance and customer relationships. Managed all aspects of customer's Cloud Managed Backups implementation including steady state process and procedures, exception reporting, software and hardware upgrades, incident, problem and change management, using ITIL principles. Technologies include Netbackup, TSM Spectrum Protect, EMC storage and remote replication.

  • Transition & Transformation Engagement Manager

    Jul 2017 - Jun 2018

  • Service Delivery Manager

    Jul 2016 - Jul 2017
• 

  Black Knight

  Jun 2018 - Sept 2023

  Business Relationship Manager

  Supporting multiple Black Knight Divisions in support of their IT initiatives. Black Knight is leading provider of integrated software, data and analytics solutions that facilitate and automate many of the business processes across the homeownership life cycle.Black Knight is committed to being a premier business partner that clients rely on to achieve their strategic goals, realize greater success and better serve their customers by delivering best-in-class software, services and insights with a relentless commitment to excellence, innovation, integrity and leadership. Show less

• 

  ICE

  Sept 2023 - now

  Business Relationship Manager

  Liaison between the infrastructure organization and multiple business units to ensure services provided by the IT organization aligns with the needs of the business.· Negotiate priorities with business units to achieve win-win results· Collaborate and coordinate across organizations to meet key business requirements· Execute with urgency and overcome roadblocks to ensure critical projects meet deadlines· Enhance bi-directional communications between teams and executive stakeholders with monthly business reviews· Improved business satisfaction with the IT organization by 100%, acting as advocate for the business Show less