Anthony Balinton

Experience

• 

  Menzies Aviation

  May 2008 - Jul 2010

  Ground Operations Ramp Agent

  • Managed baggage weight by dispersing them evenly in undercarriage portion of plane• Loaded and unloaded of baggage, including careful placement of HR (human remains)• Sanitation of airplane restrooms including the disposal of excrements

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  Camera 12 Cinema

  Jul 2009 - Jul 2012

  Customer Service Team Lead

  • Responsible for managing and auditing cash registers for staff members at beginning and end of each shift.• Managed staff rotations and breaks, as well as cleaning theaters and bathrooms.• Responsible for stocking inventory

• 

  Waiter.com

  Jul 2012 - Dec 2020

  • Managed and supervised driver staff, including recruitment, training, performance management, and internal audits, demonstrating strong team leadership.• Achieved and maintained a high on-time delivery rate of 90% or above, including orders for high-profile clients such as Facebook, Google, and Apple, focusing on results-driven performance and client relationship management.• Developed and implemented internal audit and reporting tools for warehouse inventory, resulting in improved inventory management and cost savings, emphasizing efficiency enhancement and continuous improvement.• Enforced company policies and quality assurance standards to ensure customer satisfaction and service excellence, emphasizing quality assurance and problem-solving skills.• Implemented efficient routing and dispatching strategies to optimize delivery schedules and minimize delivery times, emphasizing strategic planning and performance improvement. Show less • Managed multiple delivery orders and ensured timely and accurate deliveries to customers, demonstrating strong problem-solving skills and efficiency enhancement.• Verified orders before each delivery and maintained detailed delivery logs for record-keeping purposes, emphasizing quality assurance and attention to detail.• Provided exceptional customer service and addressed customer inquiries and concerns in a professional manner, emphasizing client relationship management and communication skills. Show less

  • Dinner Shift Operations Manager

    Mar 2015 - Dec 2020

  • Delivery Specialist

    Jul 2012 - Mar 2015
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  DHL eCommerce Solutions

  Dec 2021 - Dec 2024

  Operations Supervisor

  • Supervise and coordinate activities of 40+ hourly employees to ensure efficient processing of inbound mail and small parcels, focusing on results-driven performance.• Develop and implement staffing strategies based on mail volume forecasts, resulting in optimal resource allocation and improved operational efficiency.• Conduct regular performance reviews, provide constructive feedback, and implement corrective actions to enhance team performance and productivity.• Enforce compliance with regulatory requirements and company policies to maintain a safe and secure work environment.• Monitor facility equipment to ensure proper functioning and adherence to production standards, emphasizing safety compliance and efficiency enhancement.• Collaborate with HR Business Partner to support recruitment and staffing initiatives, emphasizing employee development and cross-functional collaboration. Show less

• 

  Signature Aviation

  Dec 2024 - now

  Operations Manager

  • Led operations, driving accountability, engagement, and continuous improvement.• Managed daily workflows, optimizing processes for maximum efficiency.• Tracked commercial performance and benchmarked against competitors.• Ensured regulatory and health & safety compliance.• Strengthened relationships with customers and external partners.• Oversaw recruitment, training, and team development initiatives.• Championed a productive and collaborative workplace culture.• Investigated incidents and reinforced a zero-incident safety environment. Show less