Duncan Waga

Experience

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  Kenya Co-operative Creameries Ltd

  Jun 1996 - Jul 1999

  IT Manager

  Highlights of Achievements • Assessing an organization’s technology needs and making upgrade recommendations• Setting short- and long-term IT implementation goals• Planning and directing new hardware and software deployments• Protecting sensitive data, systems, and applications from external threats• Calculating the costs of current and future IT systems• Managing other IT professionals, including tech support staff, software developers, etc

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  Norwegian Church Aid

  Jan 2001 - Sept 2009

  Head Of Information Technology

  Highlights of Achievements• Provided leadership in technology portfolio for enablement and innovation• Management of a portfolio of technology projects to meet cost, scope, and schedule constraints• Development of key performance indicators and SLAs in lieu of requirement of stakeholders• Development of policies for internal IT operations to drive attainment of SLAs• Definition of the enterprise architecture in conjunction with current and future requirements• Management and support delivery of software and hardware operations and projects• Enablement of process efficiency of back office operations• Drive innovation for front office or core business operations by recommending viable technologies• Identify key skills and talent gaps in the organization and work to recruit, train, and retain talent• Identify and manage external vendors in the delivery of contracted work Show less

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  LVCT Health

  Jul 2011 - Jul 2013

  ICT Manager

  LVCT Health, a Kenyan local NGO that influences policy by the application of results from Research. Also conducts training of health personnel besides providing treatment through various programs.Key Achievements:-Implemented the IQCare system, an online system that integrates Patient data, Pharmacies and government Government Policy databases.-Project Manager to the LAN/WAN project which was delivered on time and within scope and budgets -Project Manager to the Intranet project-Coaching and mentoring of ICT Staff, implemented New Data Centre, Exchange server and email , SLAs and Budget Control for the ICT department-Research and Technical advisor on Digitalization ventures for transformation processes Show less

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  SonySugar Company Limited

  Mar 2013 - Oct 2015

  Chief Information Officer

   Development of Technology strategy aligned to business goals for strategic Value Proposition Champion Digitalization on business processes and Infrastructure for seamless service delivery Staff Capacity management through training, coaching and mentorship to leverage on Digital Transformation for optimum performance output. Develop, maintain policies, standards and procedures for compliance and governance of the IT Ecosystem Dependable Disaster Recovery planning for Business Continuity in case of IT Failure Design, Development and Maintenance of a Robust IT Infrastructure with dependable trendy components for Efficiency and effectiveness Development and management of IT Budget maintaining healthy vendor relationships to achieve value for money Global standard Project Management as per PMI principles. IT Leadership integrating initiatives in other business functions to scale up ROI Building positive partnerships with all Stakeholders to encourage a culture of Innovation and Adoption of new technologies. Show less

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  Cheetah Development, Iringa Tanzania

  Jul 2015 - Jul 2016

  Chief Information Officer

  Highlights of Achievements:• Leveraging big data for accuracy in decision making Increased crop yields and incomes for thousands of peasants due to Digitalization (Farm force)• Avail a bundle of highly targeted digital services to farmers including weather and agronomic information, as well as financial services including index-based insurance and loans.• Alignment of overall business strategy of reaching 30,000 peasant farmers through online management• Recruit and retain a team of highly motivated experts to help achieve goals • Setup a business continuity - based Disaster Recovery Centre (DRC) Show less

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  Merck Group

  Jul 2016 - Jan 2018

  IT Business Partner

  Highlights of Achievements:• Overseen the development and launch of solutions and help to maximize the positive impact on the organization.• Acted as the key liaison across all Business Unit functional areas, and the CIO Enterprise Support Service organization.• Documented a broad knowledgebase of most technical and business resources used to effectively coordinate across both internal and external CIO resources.• Created shared vision of respective solutions and facilitate decision making and arbitration relating to trade-offs both within and between different solution platforms.• Collaboration with architecture and operations teams to help ensure solution compatibility with enterprise standards. Collaborate with the Investment Governance process on the intake process and prioritization of candidate projects across the company.• Participate in strategic and budgetary planning processes, prepare and administer work unit operating budgets; provide recommendations on desired policies and goals and implement new/revised programs according to established guidelines.• Field research in pursuit of new solutions and to evaluate the applicability and usefulness of current solutions.• Achieved 100% user acceptance after redesigning financial reporting system to reduce hundreds of report variations into a single set of standard reports. Show less

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  Independent Consultant

  Jan 2018 - now

  Information Systems Consultant