Christopher Packard

Experience

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  Seven Corners, Inc.

  Mar 2019 - Jul 2020

  Supervisor, Customer Advocacy

  - Led customer advocacy team, driving performance excellence and surpassing client KPI's while ensuring SLA compliance through effective management strategies- Spearheaded cross-functional projects, uniting Admin, Engineering, and QA teams to enhance operational efficiency and drive innovations in customer service- Oversaw custom development and continuous improvement of internal platforms, optimizing departmental processes and boosting productivity- Championed customer-centric initiatives, fostering a culture of excellence and empowering advocates to deliver exceptional service experiences- Leveraged data-driven insights in departmental meetings to present team reports and implement targeted coaching strategies for continuous improvement Show less

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  Zotec Partners

  Nov 2020 - Jun 2022

  Supervisor, Charge Entry

  - Managed charge entry team, exceeding client KPI's through strategic oversight and process refinement- Customized internal platforms, boosting charge entry process efficiency and flexibility- Fostered strong cross-functional relationships, aligning project goals with diverse stakeholder needs for optimal outcomes- Pioneered charge entry process improvements, driving measurable gains in efficiency and flexibility through strategic platform customization- Spearheaded cross-functional projects, integrating diverse teams to overhaul internal platforms, resulting in marked productivity improvements Show less

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  OvationCXM

  Mar 2023 - now

  Project Manager

  - Lead nationwide technician teams, ensuring successful client installations and managing concurrent projects aligned with strategic goals- Craft meticulous project plans, outlining precise scopes, milestones, and resource allocations to ensure flawless execution and client satisfaction- Revolutionize project management methodologies, implementing cutting-edge techniques to enhance efficiency and deliver exceptional results for clients- Foster a culture of teamwork and open communication, facilitating smooth coordination between diverse stakeholders throughout project lifecycles- Analyze and improve processes for stakeholders, driving measurable workflow efficiency and ensuring flawless project execution Show less