Mesael Carlos

Experience

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  JDesign

  Jan 2008 - Jan 2009

  Web Developer

  Korean Based Company for Web Solution• Working within a major web development & design company, tasked with developing their fledgling Web Department• Assessing initial set-up requirements and implementing hardware and software solutions accordingly• Training my team in the use of FTP Programs, • Coordinating closely with CEO President, actively soliciting new clients and nurturing existing client accounts, ensuring their needs and requirements were not only accommodated but surpassed• Winning over many clients from larger companies in Korea, due to the extremely high standards of our creative design work• Training clients in subsequent website maintenance, particularly the use of Cafe24 and its inbuilt FTP facility• Implementing content management system in handling simple site by using Joomla CMS Show less

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  Metis ELS SBMA PHIL

  Jan 2012 - Jan 2012

  IT Technician

  English School for Korean students.• Teaching English language to the Korean students – beginners, intermediate and advanced

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  Sterlings Group

  Jul 2013 - Sept 2021

  IT Support Specialist

  •Corporate Role: Pizzahut System Analyst [DOT.PH.SYS.ANALYST@sterlingsgroup.biz ]•Main office support in Software, Networking & Hardware issues.•Setup all hardware needed for NCR SDM and Aloha integration in Call Center and all Pizzahut stores.•Installing SDM /Biometric fingerprint/Aloha/ HDS in all stores.•1st level support in Call Center Talabat & Martjack Online Ordering in Pizzahut.•Remoting Pizzahut outlet system status [Online/Offline via VNP Connection]. •Managing Call Center NCR SDM Lab.•Communicating with NCR 2nd level support through IM/CAll/e-mail regarding Pizzahut Yum requirements. •Software support in YUM Learning Zone in all Pizzahut outlet.•Software Support in Call Center, preparing End of Day (EOD) of the Call Center, Accessing and Maintaining the Database of every Pizza Hut Outlet and Main Server at the Call Center. •Software and Hardware Support in Call Center’s Agent.•Managing and Troubleshooting Software's & Hardware's Issues in every Department of the Company and Restaurant Outlet such as Bennigans’/Coffee Beanery/Al Tasaj/ Ponderosa/ TCBY/ Arby's/Shebestan Palace/Turkish Bukhara.•Troubleshooting hardware problem such as Desktop PC/POS/Bill Printer/KDS/All-in-1 Printer in all Pizzahut outlet.•Installing Microsoft Office (Outlook, Word, Excel, etc) 2003, 2007, 2010, 2016 & 365 [Home, Standard, Business, Enterprise, Professional] {RT, VL} in every department of the company.•Setup & configuring the company email account in Microsoft Outlook.•Installing Microsoft OS (Operating System) Windows XP Starter; Home; Professional, 64-bit SP3.Windows 7 Starter, Home Basic, Home Premium, Professional, Enterprise, Ultimate. Windows Vista Starter, Home Basic, Home Premium, Business, Enterprise, Ultimate. Windows 8 Pro, Enterprise, OEMWindows 8.1 Pro, Enterprise, OEMWindows 10 Professional•Managing several Domains (Sherweb)&Windows Hosting & email Exchange/10/13&LinuxHosting.•[System Administrator] Network management & trouble-shooting. Show less

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  Pearling Season International School

  Sept 2021 - now

  IT Support Technician

  ICT Department