Abhay Agarwal

Experience

• 

  Cognizant

  Sept 2021 - now

  Played a pivotal role in Incident Management, ensuring timely resolution of critical issues and minimizing business impact.Led Change Management efforts, overseeing the implementation of changes in accordance with established processes and best practices.Conducted thorough debugging to identify and rectify system anomalies, ensuring smooth operations and user satisfaction.Proficiently handled Service Requests, consistently meeting SLAs and providing top-notch customer service.Customize Business Rules, optimizing workflow efficiency and system performance.Leveraged Client Scripts to customize user interfaces and enhance system functionality based on specific requirements.Implemented UI Policies and UI Actions to create intuitive and user-friendly interfaces, improving overall user experience.Developed and maintained Script Includes for reusable code snippets, promoting code modularity and efficiency. Show less Dedicated ServiceNow Administrator and Developer with 2 years of hands-on experience in Incident Management, Change Management, Debugging, Service Request Handling, and proficient in Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes.Passionate about resolving customer issues and committed to ensuring seamless operations through efficient ServiceNow implementations. Proven track record of delivering high-quality solutions that enhance organizational productivity and customer satisfaction. Show less

  • Associate

    Oct 2023 - now

  • Programming Analyst

    Sept 2021 - Sept 2023