Ryan Kohlhofer

Experience

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  Reliable Tire

  May 2006 - Feb 2008

  Sales/Data Entry

  Data entry. Sales

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  Comcast

  Feb 2008 - Sept 2010

  Customer Service/ Tech Support

  Responsibilities include troubleshoot customer internet connectivity issues, tv and other video issues including educating customers on the correct operation and simple fixes for common issues. Commended for first call resolutions.

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  Mecha-Draulic Service

  Sept 2010 - Sept 2014

  Hydraulic Technician

  Responsibilities included assisting in maintaining the corporate network, troubleshoot and repair hydraulic cylinders and other hydraulic equipment and components, Certified Forklift Operator, Certificate MIG, TIG, Basic Oxy Fuel and Stick welder, Transportation Worker Identification Credentials, Certificate of Operation for Aerial Work Platforms, Certified Fluid Power Industrial Hydraulic Mechanic.

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  AAMCO Transmissions and Total Car Care

  Sept 2014 - Jun 2016

  Automotive Technician

  Responsibilities include providing all automotive diagnostics and repairs for corporate account and personal customer vehicles. Licensed Pennsylvania State Emissions Inspector certification. State Safety Inspector certified

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  Piazza Mazda of Reading

  Jun 2016 - Sept 2017

  Parts Specialist

  Parts Counter Associate Responsibilities include providing customer service to retail and wholesale customers, to include ordering, telephones and invoicing. Also responsible for inventory, parts pick ups and drop offs at other locations and shipping and receiving. Assist service writers in properly ordering and billing parts. Assist parts manager directly in all duties. Key holding associate responsible for opening and closing of dealership parts department.

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  Dorney Park & Wildwater Kingdom

  Mar 2018 - Nov 2018

  Information Technology Seasonal Supervisor

  Hardware Installation: Responsibilities include installing hardware items, such as monitors, computers of varying manufacturers, printers and network devices. Deploying and configuring workstations and printers, as well as VOIP telephones, wireless access points and Antennas and security cameras, with all associated ethernet cabling . Networking/Internet Connectivity Support: Responsibilities include managed HP switches for all hardware, keeping switch cabinets clean and orderly, re-cabling as needed, Active Directory, user account permissions and resets, troubleshooting. IT Support: Responsibilities include Micros POS terminals support-270s, WS5A and WS6 workstations, network devices support including cameras, monitors, telephones, access points, and printers. Maintain connectivity for all areas of the park. Also includes updates, drivers, anti-virus, and system troubleshooting. Show less

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  Penske Truck Leasing

  Nov 2018 - Feb 2019

  PC Help Desk Technician (Contract Position)

  Contracted position assisting internal employees. Troubleshooted and installed Canon, HP, Ricoh, and Zebra printers. Installed and troubleshooted Equinox LG 5300 debit card machines. Utilized Log Me in Remote Support for these tasks. Assisted in account unlocks and password resets for Active Directory, AS-400, and Penske intranet tools. Setup and troubleshooted corporate email on Android and IPhone mobile devices.

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  Fenner Precision

  Feb 2019 - Sept 2019

  IT Technical Support Analyst (Contract Position)
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  Grosfillex Group

  Sept 2019 - Jun 2023

  Information Technology Generalist
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  Circle Square Consulting

  Jul 2023 - now

  Support Engineer I