Umit Guzgu

Experience

• 

  Nokia

  Nov 2008 - Jun 2016

  CM TECHNICAL SUPPORT EXPERT ENGINEER

  7x24 Worldwide(at NAR, EMEA region) customer support for Alcatel-Lucent’s optical network devices, known as DWDM Tecnology. Experience on full time customer support, outage resolving according to the customer service agreements and outage reporting process.Equipments: Wavestar OLS 1.6T; 1626LM, 1686 WM and 1830 PSS16/32 & 1830 PSS36/64Management Systems: 1353NM, 1354RM, Craft Terminal, 1350 OMS , GMRE

• 

  Vodafone

  Jun 2016 - Dec 2022

  • Managing the engagement of CTO with Technology Teams, Vendors, ExCo, Other Business Units, VF Group and all related stakeholders with consistent, reliable, relevant content.• Govern Vodafone Technology Strategy by conveying feedbacks to Group collected from related responsibles and closely tracking the progress through VF Technology Strategy. Assuring the relevance of CTO, TQSA and other Technology Departments’ Targets.• Preparation and maintenance of Technology Strategy Progress.• Owning and Managing TQSA and Technology Targets.• Governance of all of the CTO involved meetings (Investment Board, Mini Investment Committee, Technology Review, Top Vendor Business Reviews, ExCo meetings, ICR meetings)• Governance of Monthly Performance Call Pack and all other Group engagements of CTO• Checking and managing the relevance and quality of agenda and content for related meetings.• Provide and follow up CTO Office Actions Show less Operational process improvement & technical support & new feature integration role for continuous developmentCommissioning, integration, maintenance, and operation of core optical transmission systems within Vodafone (VF) Network as in Huawei & Nokia Products ( OSN9800/OSN8800/OSN6800/OSN1800, 1830PSS16-PSS32-PSS64)Vendor Management Project ManagementTransmission Domain Information Security (ISO 27001 & ISO20000) Responsibility on preparation/updating of operational procedures, instructions, training & ensuring Information Security Awareness in the departmentISO 27001 & ISO20000 Internal Auditor in Vodafone Company ITIL Expert Service Strategy, Service Design, Service Transition, Service Operation, Continual Service ImprovementInternal Trainer at Vodafone Red Academy for Core Network ProductsSupporting, problem solving and training Transmission L1 & L2 Teams Show less Responsible for all Level 2 operations (acceptance, troubleshooting, configuration management, SLA/OLA management, etc) for corresponding products and services Reporting the performance of the systems and providing 2nd and 3rd Level Technical Support Optimization and Topology Converting on SDH and DWDM Netwok Leading Operations, Rollout and Planning Team for DWDM Project in Vodafone NetworkTaking role for Asset and Change Management procedures for internaly and global departments of Vodafone. First contact and response of Vodafone International customers and projectsFirst contact and response of Asian Part of Istanbul whole DWDM-SDH Network Project Vodafone Red Academy Internal Trainer for DWDM Technology. Show less

  • Technology Governance Senior Expert

    Apr 2021 - Dec 2022

  • TX 3rd Level Expert

    Nov 2019 - Apr 2021

  • TX 2nd Level Senior Specialist

    Jun 2016 - Nov 2019
• 

  Odido Nederland

  Jan 2023 - now

  • Project Manager

    Oct 2023 - now

  • Business Support Manager

    Jan 2023 - Oct 2023