Apoorv Arora

Experience

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  DHRUV GLOBALS LIMITED

  May 2018 - Jun 2018

  Inventory Management Intern

  • Conduct detailed audits of the product inventory to ensure the accuracy and completeness of the assets held in the store.• Effectively communicate with co-workers and clients to make sure that inventory records are accurate.• Work in a fast-paced environment to record information through the use of automated scanners as well as digital data entry systems.• Create reports to keep an inventory record for both, the floor and the backroom.

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  PayU

  May 2019 - Sept 2019

  Marketing Research Analyst

  •Supervision of several marketing campaigns through Clever tap & Google Analytics with a further thorough analysis of received data and creation of weekly reports.•Management of marketing-related tasks, such as coaching, planning, organizing, and controlling.•Dealing with clients on a daily basis, resolving their requests with an immediate response, and creating a positive business image of the company.•Organization of weekly meetings with third-party vendors, creation of business meeting agenda, and finish meetings with minutes which are sent to all participants. Show less

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  The Home Depot Canada

  May 2020 - now

  •Showed strong leadership which resulted in excellent customer service and customer satisfaction•Received customer feedback and communicated back to other departments in order to improve customer experience and set standards•Reviewed merchandising activities and proposed new approaches, strategies, and plans•Assisted in the development of special projects outside of daily tasks and operations•Developed and utilized detailed product knowledge and strong attention to detail•Achieved and exceeded sales and customer satisfaction goals within the operational budget through active planning, oversight, performance management, coaching, counseling, and disciplining of employees•Worked closely with the Customer Service team to coordinate workflow and prioritize tasks, depending on the ordering processing date/time.•Negotiated with global retailers and provided assistance to customers and distributors Show less •Managed and maintained inventories to ensure the availability of products and services.•Established collaborative and productive relationships with departmental and store leadership.•Ensured the safety of employees and customers by complying with all applicable legal requirements, including all safety and health legislation and regulations.•Communicated objectives and relevant information clearly to Team Members.•Completed analysis of advertising, sales promotions, results, and trending; Analyzed operating and financial statements for profitability ratios.•Developed and promoted productive and valuable vendor relationships. Show less

  • Customer Service & Delivery Supervisor

    Nov 2022 - now

  • Department Supervisor-Flooring & Decor

    Mar 2022 - Nov 2022

  • Head Cashier

    Apr 2021 - Apr 2022

  • Front End | Customer Service Associate

    May 2020 - Apr 2021