Kandice K.

Experience

• 

  GameStop

  May 2013 - Dec 2015

  Senior Game Advisor

  Supported the Lead and Assistant Store Managers in supervising all store operations: inventory control, loss prevention, maintenance, employee training/scheduling, and recruitment.Trained staff and reviewed job results and learning needs with Management.Support the needs of projects to organize, plan and implement strategies.Maintained and built relationships with 100+ customers daily, providing exceptional customer service and efficient product deliveries daily.Regularly managed store operations independently with assets totalling over $1.75 million. Show less

• 

  Florida SouthWestern State College

  Jan 2016 - Aug 2018

  Developed learning techniques and engagement strategies for the 175+ students routinely supported.Demonstrated academic competence in the subject areas–science, technology, engineering, and mathematics.Deconstructed complex and technical information for improved student reception. Wrote and distributed email, correspondence memos, letters, faxes that included protected information.Assisted in the preparation of regularly scheduled reports.Updated and maintained office policies and procedures.Submitted and reconciled expense reports.Acted as the point of contact for internal and external clients.Liaised with executive and senior administrative assistants to handle requests and queries from senior managers.

  • Peer Tutor

    May 2015 - Aug 2018

  • Administrative Assistant

    Jan 2016 - Aug 2016
• 

  Florida SouthWestern State College

  Feb 2019 - May 2021

  Developed and maintained SOPs for sensitive administrative tasks.Designed and implemented graphics and materials for the department’s online and on-campus marketing, event and campus signage, and executive reports.Led in-person presentations twice weekly regarding my department’s value to new and returning students.Communicated with interdepartmental administrators to coordinate event planning and management efforts.Operated sensitive financial accounts with sums exceeding $750,000.Operated protected information related to student identification, finances, and academic records. Show less

  • IT Education Mentee for Technology Program

    Jan 2019 - May 2021

  • Administrative Assistant

    Feb 2019 - Aug 2019
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  Tek Instincts

  May 2020 - Dec 2020

  Technical Support Intern

  Regularly met directly with stakeholders to define the project scope, resources, and timelines.Gathered information on industry advancements for security improvements to recommend solutions for project fulfillment.Applied IT security principles and methods to meet security requirements when installing, troubleshooting, and managing cabling, servers, and switches.Supported the needs of IT programs/projects for the protection of information systems.Assisted in the management of multiple projects.Created and maintained comprehensive project documentation including hardware and labor invoices. Show less

• 

  Florida SouthWestern State College

  Aug 2021 - now

  Founder/Organizer of the Cyber Club of FSW

  Founded the first women-led technology-based student organization on campus.Developed, organized, and facilitated the college’s inaugural hackathon competition as a marketing and engagement strategy to recruit and retain members and included digital marketing techniques (October 2021).Fostered valuable relationships between executive team leaders, club members, and college administrators.Established the club's overall objectives/values of increasing public information security resource accessibility. Show less

• 

  City of Cape Coral

  Sept 2021 - Feb 2022

  Desktop Technician

  Provided routine on/off-site support and troubleshooting for computer-related issues for 4200+ users including the general public, students, Public Safety personnel, and administrative and government officials.Supported the needs of IT programs/projects for the protection of information systems.Supported and managed user operations, data, and asset directories in a cloud and local environment.Applied IT security principles to meet security requirements, patching vulnerabilities discovered in Tenable cybersecurity reports.Maintained the qualifications of a Public Trust clearance.Maintained 50+ internal SOPs for accuracy and efficiency.Trained users on equipment, software, applications, network operation, security policies, and data management.Participated in and assessed ransomware disaster recovery exercise success with leadership.Utilized remote desktop management and security tools to administer support solutions via network traffic analysis, CLI, and vulnerability pattern recognition. Show less

• 

  Millennium Physician Group

  Jul 2022 - now

  Assist the Senior Director of Information Technology and Services on strategic direction, planning, and scheduling.Partner with the IT Operations leadership team to create, develop, document, and track department initiatives– reporting progress and advising on go-forward recommendations.Create and/or assist with presentations, documents, report-outs of departmental initiative.Develop SOPs and other curriculum details for organizational wide initiative.Lead by example in managing projects and milestones within the department.Engage cross-functionally to communicate project and timeline objective to the team and management staff.Lead department initiatives, actively recruit and engage team members, and ensure tasks are completed on time.Using company goals and initiatives to identify areas of opportunity and create procedures and projects to increase department alignment in those initiatives.Service those who serve our patients through Stability, Sustainability, and Solutions departmental initiatives. Show less Support the needs of IT programs and projects to provide support and protection of information systems.Provide routine on-site/remote support and troubleshooting for computer-related issues for 3000+ users.Apply IT security principles and policies when supporting user operations, PHI data, and asset directories in both cloud and local environments to include services: Okta SSO, Active/Azure Directory, Athena and Phreesia (PHI systems).Develop technician procedures for equipment deployment to new users, coordinating with leaders in Inventory, Security, and Human Resources.Gather information on industry advancement for security improvements to maintain 100+ internal SOPs for accuracy, efficiency, and advancement. Train users on hardware, software, applications, network operation, security policies, and PHI handling.Operated as a first responder following Hurricane Ian, assessing infrastructure damage and developing restoration efforts with leaders of IT Operations. Show less

  • Information Technology Operations Consultant

    May 2023 - now

  • Technical Support Specialist

    Jul 2022 - May 2023