JC Kennison

Experience

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  Golden Gate Hotel & Casino Las Vegas

  May 2008 - Jan 2017

  *Maintain strict confidentiality for the company when conducting observations and investigations.*Operate CCTV / digital equipment to conduct surveillance.*Use computer and associated hardware to complete documentation.*Write and prepare daily reports and logs.*Observe and document all Incident reports.*Review videos and complete documentation regarding specific slot and table game jackpots, guest complaints, and variances in departments.*Conduct routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.*Maintain evidence by dubbing and placing video in retention or saved video files.*Monitor Table Games, Casino Cage, Soft Count, Hard Count, Bars and areas where employee’s adjunct to casino floor.*Testify in court as a representative for the company as necessary.*Issue disciplinary action forms to Agents, maintain a professional atmosphere.*Room regulations and SOP standards.*Assigned department duties include: hiring, training, coaching, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.*Ensure that all equipment such as table signs, shuffle machines, etc. are operating, and if not, notifying the proper personal to get it repaired.*Title 31 and compliance, gaming, non-gaming/property.*Code enforcement.*See that dealers, floor Supervisors and team members are following company policies and procedures.*Assist with interviewing and auditioning dealers.*Evaluating Dealers and Floor Supervisors performance.*Giving great customer service*Evaluate staffing needs for the shift to maximize efficiency*Payroll for department*Building relationships with company leadership to become a more strategic business partner and gain insights on operations and to understand the functions of all positions within each department. Show less Patrol areas of the Casino, Write reports, brief officers on daily duties, issue disciplinary action forms to officers.*Keep shift and department functioning to protect the team members and the guests.*Communicate with the incoming shift any pertinent information, and any upcoming to insure a smooth transition.* Verifying that all card and dice inventories in the pits are up to par.*Engage our guests and staff on the Casino floor.* Evaluate staffing needs for the shift to maximize efficiency*Manage the Casino floor to maintain efficient operation and profitability, while maximizing our guests experience.*Building relationships with company leadership to become a more strategic business partner and gain insights on operations and to understand the functions of all positions within each department. Show less

  • Lead Surveillance Operator / Surveillance Manager

    Nov 2011 - Jan 2017

  • Security Supervisor

    May 2008 - Nov 2011
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  MGM Resorts International

  Dec 2016 - Aug 2020

  *Protect the integrity of games and enforce policies and procedures.*Monitor Player rating for accuracy. *Ensure correct issuance of makers and redemptions. *Stay abreast of changes on property.*Perform all other job related duties as requested.*Building relationships with company leadership to become a more strategic business partner and gain insights on operations and to understand the functions of all positions within each department.*Ensure that all equipment such as table signs, shuffle machines, etc. are operating, and if not, notifying the proper personal to get it repaired.*Assigned department duties include: training, coaching, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.* Evaluate play and issue credit line TTO when warranted* Accurately oversee and manage rolling shift procedures* Input and disseminate shift numbers to operations and executive teams* Identify and address any system errors with internal audit team to ensure compliance* Immediately address suspicious activity or irregular play – notify surveillance to utilize iTrak to identify*Preform great Guest Service, that exceeds MGM standards to ensure quality customer satisfaction.*Provide a positive and productive workplace atmosphere by utilizing problem solving and conflict resolution skills. Show less *Operates all surveillance computer equipment. *Monitors all areas of the property and closely observes a target game, staff member, or customer. *Ensures compliance with applicable gaming regulations. *Title 31 and compliance, gaming, non-gaming/property.*Code enforcement.*Reports improper activity or disturbances to supervisor or security team for further investigation.*Prepared video of unusual activity on the floor, zeroing in on suspicious behavior on the floor, and following the activities of individuals suspected of money laundering*Worked with a FBI/DEA task force to uncover activities of individuals suspected of distributing illegal drugs*Suggested changes for lighting on the gaming tables by placing the camera on the floor of the casino to achieve maximum coverage and continuity*Giving great customer service*Protect the integrity of games and enforce policies and procedures. *Monitor Player rating for accuracy. *Ensure correct issuance of makers and redemptions. *Stay abreast of changes on property. *Perform all other job related duties as requested.*Building relationships with company leadership to become a more strategic business partner and gain insights on operations and to understand the functions of all positions within each department. Show less

  • Floor Supervisor

    Aug 2019 - Aug 2020

  • Surveillance Operator

    Dec 2016 - Aug 2019
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  MGM Resorts International

  Dec 2020 - Sept 2021

  Lead Surveillance Operator

  *Operates all surveillance computer equipment. *Monitors all areas of the property and closely observes a target game, staff member, or customer. *Ensures compliance with applicable gaming regulations. *Title 31 and compliance, gaming, non-gaming/property.*Code enforcement.*Reports improper activity or disturbances to supervisor or security team for further investigation.*Prepared video of unusual activity on the floor, zeroing in on suspicious behavior on the floor, and following the activities of individuals suspected of money laundering*Worked with a FBI/DEA task force to uncover activities of individuals suspected of distributing illegal drugs*Suggested changes for lighting on the gaming tables by placing the camera on the floor of the casino to achieve maximum coverage and continuity*Giving great customer service*Protect the integrity of games and enforce policies and procedures. *Monitor Player rating for accuracy. *Ensure correct issuance of makers and redemptions. *Stay abreast of changes on property. *Perform all other job related duties as requested.*Building relationships with company leadership to become a more strategic business partner and gain insights on operations and to understand the functions of all positions within each department. Show less

• 

  Excalibur Hotel & Casino

  Aug 2022 - now

  Surveillance Shift Manager
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  MGM Resorts International

  Sept 2022 - Sept 2022

  Surveillance Supervisor

  Maintain strict confidentiality for the company when conducting observations and investigations.*Operate CCTV / digital equipment to conduct surveillance.*Write and prepare daily reports and logs.*Observe and document all Incident reports.*Review videos and complete documentation regarding specific slot and table game jackpots, guest complaints, and variances in departments.*Conduct routine surveillance video recording and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.*Maintain evidence by dubbing and placing video in retention or saved video files.*Testify in court as a representative for the company as necessary.*Issue disciplinary action forms to Agents, maintain a professional atmosphere.*Room regulations and SOP standards.*Assigned department duties include: hiring, training, coaching, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction.*Ensure that all equipment such as table signs, shuffle machines, etc. are operating, and if not, notifying the proper personal to get it repaired.*Title 31 and compliance, gaming, non-gaming/property.*Code enforcement.*See that Dealers, Floor Supervisors and team members are following company policies and procedures.*Evaluating Dealers and Floor Supervisors performance.*Giving great customer service*Evaluate staffing needs for the shift to maximize efficiency*Building relationships with company leadership to become a more strategic business partner and gain insights on operations and to understand the functions of all positions within each department.*Help with training of Surveillance team members in the department.*Partnership with Surveillance Techs on troubleshooting issues arising with equipment. *Partnership with Risk Management/Security in the documentation and video archiving of all incidents resulting in potential liability. Show less

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  MGM Resorts International

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  Surveillance