Disha Goyal

Experience

• 

  Accenture

  Aug 2009 - Apr 2015

   As Business and Research Analyst for Marketing and Customer Analytics in Digital Interactive• Extensively involved in business research, product feature conceptualization and competition analysis for Accenture Interactive, Research and Innovation group product offerings.• Requirement Gathering - Interfaced with clients to gather functional requirements, provided functional solutions to their business challenges and demonstrated demos to various functional and nonfunctional audiences.• Defining dashboards/reports to measure all aspects of the operations: campaign effectiveness, KPI, performance metrics to use, responses on simulation & optimization, and, overall marketing performance. • Conduct and coordinate product, market, operational, and related research to support strategic and business planning within the varied client group. • Comparative analysis of competition.• Determines operational and functional objectives by studying business functions; gathering information; evaluating output requirements and formats.• Contribute to User Experience in solutions designed.• Perform complex analysis and interpretation of customer analytics data and communicate key findings across organizations and executive team.• Evaluation of different reports in Microstrategy, Cognos BI, and, BO objects in SAP Hanna. Show less • Evaluating the front door application in different environments.• SWOT Analysis of the web app.• Functional Walkthroughs of use cases to different teams.• Responsible to conduct functional, data validation, and, performance testing. • Improve systems by studying current practices; designing modifications.• Define project requirements by identifying project milestones, phases, and elements; forming project team.• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.• Managing teams engaged in agile deliveries as onshore coordinator. Show less

  • Senior Business Analyst

    Sept 2011 - Apr 2015

  • Quality Assurance Analyst

    Aug 2009 - Sept 2011
• 

  American Express

  Apr 2015 - Nov 2019

  o • Create statistical evaluation metrics and proof-of-concept prototypes of projection models, analyze business performance and areas of opportunity for the whole sales force in the PC market.• Responsible to develop dashboards (product) that report key metrics and actionable insights utilizing Tableau 9.5, Excel, SQL skills and other business intelligence software to leadership team.• Support the expansion and retention of existing Merchant base by providing data insights and industry trends using the analytical tools developed in house with scrum team across globe (Technical Data/ Development team in India & Phoenix, Stakeholders in Sydney)• Drive Strategic Projects for ANZ markets to improve coverage and perception of coverage across ANZ market by • Provide day-to-day account management guidance and counsel to client Managers that will assist them in meeting their client management objectives.• Staying informed on the industry insights and marry them with the actual billings per merchant in different industries.• Manage Product backlog and innovate product vision by constantly communicating with internal and external stakeholders. • Provide complete transparency on business requirements to Technical teams based in other locales• Conducting NPS (gather feedback) through salesforce for all Amex merchants and monitoring the live performance/response rate. Show less • Leading and monitoring progress against key priorities (product backlog) of Procure-to-Pay operations that streamlines the overall operations and reduces the risk of any fraudulent payment.• Responsible to monitor overall Goals of Automation and Digitization to realize the vision of ‘Customer first Digital office’ and transform the payment landscape.• Provides strategic support in the day to-day management of P2P Ops such as identifying synergies with in different verticals of American Express and centralize the payment operations.• Collaborating with B2B Business teams and identifying the Corporate clients for cross-selling of other offerings to enhance the product coverage and the strategic relationship with them as GSM Partners.• Manage financials and budget forecasts for P2P Ops to help support their financial goals/agendas.• Creating impactful presentations by identifying, gathering data from disparate sources and synthesizing that into meaningful information for CXO office.• Maintaining strong working relationships with various stakeholders including peers, colleagues, leadership and business partners. Show less Global Standardization:o Brining consistency by aligning all regions to common definitions and calculation logics and resolving regional nuances in Corporate Card business of American Express.o Defining and devising different performance indicators and metrics to tap performance for all geographies.o Designing reporting solutions with better visualization capabilities to Directors, VPs and GMs for Sales Productivity, Bottom line, Clients at risk and other important parameters.Performance Analytics Transformation:o Responsible to evolve branding and efficiency of Performance Analytics team across American Expresso Branding Initiative: Creating interactive playbook, designing newsletter, devising delivery mechanism usingSharePoint sites and tracking mechanism to measure the usage of the solutions.o Efficiency: Decommissioning the redundant reports and solutions, enabling self service by automating all the solutions through Tableau and making them interactive with real time data build on Big Data Platform.o Setting up communication channel with field and stakeholders for field trainings and gathering feedback through Surveys Show less

  • Business Analysis Manager

    Nov 2018 - Nov 2019

  • Product Owner

    Dec 2017 - Oct 2018

  • Assistant Manager

    Apr 2015 - Dec 2017
• 

  MRI Software

  Feb 2020 - Apr 2021

  Product Owner/ Manager

  • Improving property agencies experience by enabling online advertisement to partners such as REA, Domain, within property management platform • Leading market’s first native and responsive mobile app for iOS and Android for tenants to receive proactive notifications regarding their arrears and stay on top of all key dates pertaining to maintenance, inspections • Responsible to design and provide seamless integration with 3rd party software’s, to allow early leads sharing system with utility partners• Responsible to define end to end user journeys, flow, conduct product workshops and pricing models • Own end to end product lifecycle- liaise with Legal, Finance, Marketing, C level executives, Beta Testing, Early Adopter programs to define Go to market strategies• Create release / customer facing pages on Confluence Show less

• 

  NSW Department of Education

  Apr 2021 - May 2024

  Product Manager

  This role is part of the wider digital transformation initiative by NSW state government to bring in an online platform for Registered Training Organization (RTOs) to apply for government funding and contract under Smart and Skilled program. My key responsibilities include the following:• Leading end to end product strategy, defining the vision, mission and MVP solution.• Analyse and understand RTO and Department’s needs and pain points, and deliver end-to-end product solution focused on streamlined, cost-optimized and scalable initiatives• Develop corporate relationships and liaise with federal bodies and 3rd parties such as ASQA, training.gov.au to build data integration points• Conducted initial product scoping, generated requirement specifications for defining the product capability and procuring a technology vendor• Conducted value benefit analysis and determined ‘To-Be’ process• Defined business process maps for ‘To-Be’ state, product roadmap, functional requirements, data integration requirements, reporting needs for ministers Show less