Scott Rozell

Experience

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  Blackhouse Records, LLC

  May 2000 - now

  General Manager (GM)

  I am also currently the General Manger for an independent record company based out of Coeur d'Alene, Idaho. Blackhouse holds a current roster of over 40 artists with a release catalog of over 230 digital and physical releases, all available throughout North America, Europe, and Asia via major distribution partners. My daily functions include the following:-Release project planning, management and execution of artist releases on both digital and physical formats.-Artist, client, and vendor relations.-International licensing agreements and contract negotiations.-Distribution fulfillment and point-of-sale (POS) agreements for retail partners in North America, Europe, and Asia territories.-Marketing and Public Relations coordination and implementation.-All web-based storefront platform management.-Financial bookkeeping, administration, and distribution of quarterly royalties to artist roster, derived from all retail and wholesale revenue streams. Show less

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  Neurot Recordings

  Nov 2003 - Dec 2006

  Assistant to General Manager / Mail-Order Manager

  -Inventory maintenance and mail-order fulfillment-eCommerce implementation and management-Release public relations and marketing assistance-Artist and client relations-Distribution fulfillment and direct retail promotions-Radio and print media mailings

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  Qualfon

  Mar 2013 - Jun 2018

  Responsible for the daily operational functions of a Qualfon contact center located in Hayden, Idaho. I Maintained a steady staff of 200+ agents for the T-Mobile USA Consumer Web and Telesales channel through Qualfon's vendor partnership. My duties included the following:-Direct goal and metric management of all leadership.-Quarterly gross margin (GM) targets.-Direct support for 200+ sales agent employees, and as many as 16 Supervisor and Mentor staff.-Direct POC with T-Mobile director and executive teams, as well as direct Qualfon floor Supervisors.-Monthly generation and implementation of site-wide incentives to drive Client and Company initiatives to drive sales.-Quarterly Business Review (QBR) creation and presentation.-Attrition and Absenteeism reduction initiatives.-Quality Assurance coordination.-Daily and Monthly Service Level and Occupancy metrics.-Forecasting and staffing schedules.-On-call POC duties (off-site).-Strategic sales channel and Client-facing pilot planning. Show less

  • Operations Manager, T-Mobile

    Nov 2014 - Jun 2018

  • Consumer Direct Senior Supervisor, Telesales Channel, T-Mobile USA

    Mar 2013 - Nov 2014
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  Pitney Bowes

  Jul 2018 - now

  I oversee a portfolio of over 1,000 clients, managing all aspects of their relationship with Pitney Bowes and their respective contracts-Contract authoring and administration for B2B implementation, for both private sector and government agencies-Direct client contract negotiations-Implementation of US government sub-contracted equipment and solutions through the United States Postal Service (USPS)-Direct concierge support and contract point of contact for a portfolio of over 1,000 clients-Revenue target achievement with consideration to lease contract terms and stipulations-Continuous efficiency and workload case management to ensure daily targets are met with minimal error-Churn reduction directives, self-auditing, and governing Show less

  • Sr. Strategic Account Manager

    Jan 2022 - now

  • Inbound Account Executive

    Jul 2018 - Jan 2022