STEEVE EZECHIEL DOSSOUS

Experience

• 

  Dow

  Jul 2018 - now

  Execute the order entry process and manage the order fulfillment process for a given business or group of businesses and customers, which are typically priority and foundational customers with a high degree of complexity.Maintain a thorough knowledge of the businesses’ products, businesses, applications, and service offerings.Strengthen customer intimacy by developing solid relationships, understanding customer needs, and gathering market intelligence.Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions.Maintain service levels according to business prioritization.Differentiate between customer requirements and Dow capabilities; choose the best/ most cost-effective solution.Support commercial strategies with Dow customers across multiple businesses. Show less I'm working as Commercial Excellence (Commercial Support for Latin America - LAA), I work directly with sales people in Latin America. I support the daily reports, I make a specific report of import data referring to the construction market in which we operate, I do the data analysis and make use of various tools, such as Word , Powerpoint, Excel, Power BI, Vendavo, SAP, CRM, Ariba, Docusign...etcI have experience as a TeleSeller, making calls to negotiate with potential customers and sending sample for testing and visiting.As social projects, I led a computer donation project for some Indigenous university students, where I managed to talk to several people from different areas to get the company's computers released to carry out the project. Show less I've done a lot of innovation projects for the construction market having direct contact with other areas within the company and other business people inside and outside Brazil.When I started in this internship position, it was a super good opportunity that helped me to grow professionally where I got to know many new tools for example Power BI and I also started to develop a good network with my co-workers and started doing some social projects such as delivery of food kits and games to underprivileged children at school. Show less

  • Customer Service Representative

    Dec 2021 - now

  • Commercial Support Specialist

    Jul 2020 - Jun 2022

  • Marketing

    Jul 2018 - Jul 2020