Joseph Luo

Joseph Luo

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  • Timeline

  • About me

    Sr. Manager, World Wide Support at Nutanix

  • Education

    • University of Chinese Academy of Sciences

      2008 - 2011
      Master of Business Administration (M.B.A.) Business Administration, Management and Operations

      Attività e associazioni:Financial analysis of China real estate industry. Operation management and processes analysis for technical support organisations. Business Operation Analysis of Technical Service for Symantec;Financial Analysis of China Real Estate Industry

    • Xidian University

      1987 - 1991
      Bachelor's Degree Mechanical Engineering Related Technologies/Technicians

      Attività e associazioni:Bridge team Once represented the university at the Shanxi Province Colleges Bridge Championship.

  • Experience

    • SINOPEC

      Jan 1991 - Jan 2002

      Gap Analysis project as part of Sinopec Yansan Branch BPR (Business Process Reengineering)OA(Office Automation) project, a Web based OA system running on Lotus Domino with 700+ users. Network renovation project for the refinery of the company, budgeted about 500K USD, 70+ switches/routers, 1000+ nodes/users. Novell NetWare, Window NT, Solaris, Lotus Domino system administrator. Novell CNE, CISCO CCNA, Lotus CLP;Programming for DCS(Distributed Control System) projects, HR, Finance applications for the company.

      • Project Manager

        Jan 1999 - Jan 2002
      • System and Network Administrator and programer

        Jan 1991 - Jan 1999
    • Symantec

      Jan 2002 - now
      • Manager of Technical Services

        Jan 2010 - now
      • Sr. Technical support Engineer

        Jan 2002 - Jan 2010
    • Veritas Technologies LLC

      Jan 2015 - now
      Manager Service
    • Nutanix

      Mar 2019 - now
      • Sr. Manager, World Wide Support

        Jan 2020 - now
      • Manager, Worldwide Support

        Mar 2019 - now
  • Licenses & Certifications

    • Service Capability & Performance Certified Support Manager (CSM) program

      Service Strategies
      Nov 2020
    • Nutanix Certified Professional - Multicloud Infrastructure 5

      Nutanix
      Aug 2020
      View certificate certificate