Deep Enrich
Joseph Luo
486 followers
Haidian District, Beijing, China
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About me
Sr. Manager, World Wide Support at Nutanix
Education
University of Chinese Academy of Sciences
2008 - 2011Master of Business Administration (M.B.A.) Business Administration, Management and OperationsAttività e associazioni:Financial analysis of China real estate industry. Operation management and processes analysis for technical support organisations. Business Operation Analysis of Technical Service for Symantec;Financial Analysis of China Real Estate Industry
Xidian University
1987 - 1991Bachelor's Degree Mechanical Engineering Related Technologies/TechniciansAttività e associazioni:Bridge team Once represented the university at the Shanxi Province Colleges Bridge Championship.
Experience
SINOPEC
Jan 1991 - Jan 2002Gap Analysis project as part of Sinopec Yansan Branch BPR (Business Process Reengineering)OA(Office Automation) project, a Web based OA system running on Lotus Domino with 700+ users. Network renovation project for the refinery of the company, budgeted about 500K USD, 70+ switches/routers, 1000+ nodes/users. Novell NetWare, Window NT, Solaris, Lotus Domino system administrator. Novell CNE, CISCO CCNA, Lotus CLP;Programming for DCS(Distributed Control System) projects, HR, Finance applications for the company.
Project Manager
Jan 1999 - Jan 2002System and Network Administrator and programer
Jan 1991 - Jan 1999
Symantec
Jan 2002 - nowManager of Technical Services
Jan 2010 - nowSr. Technical support Engineer
Jan 2002 - Jan 2010
Veritas Technologies LLC
Jan 2015 - nowManager Service
Nutanix
Mar 2019 - nowSr. Manager, World Wide Support
Jan 2020 - nowManager, Worldwide Support
Mar 2019 - now
Licenses & Certifications
Service Capability & Performance Certified Support Manager (CSM) program
Service StrategiesNov 2020- View certificate
Nutanix Certified Professional - Multicloud Infrastructure 5
NutanixAug 2020
Languages
- enEnglish
- chChinese
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