Michelle Stiles

Experience

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  AMERICANNA PROMOTIONAL PRODUCTS

  Sept 2002 - May 2017

  • Developed and streamlined standard operating procedures for a staff of 26 in office and production, including screen and digital printing, packing and shipping.• Maintained a steady increase of 14% in total annual sales since 2009, outperforming direct industry competitors. Cut material and operating costs resulting in a net profit increase of over 48%.• Managed all print and digital marketing from conception to design, including email campaigns and print advertising for monthly distribution. Monitored website development to ensure accuracy and ease of use.• Oversaw all aspects of scheduling and staffing 3-6 industry trade shows annually. • Created new products, secured procurement and implemented manufacturing procedures. Introduced and developed a line of recycled tire products with total sales of over 3 million dollars.• Maintained FileMaker Pro database. Created layouts and wrote scripts to organize and simplify the production process for employees from order entry to shipping.* Set pricing and handled all high quantity and custom quotes.• Hired employees, set policies for a positive and productive workplace. Implemented monthly production incentive programs to help foster a team atmosphere. Show less • Supervised office staff of 4 in order entry, scheduling, art department, accounting and invoicing.• Established and maintained distributor relations with emphasis on strong customer service. Produced quotes and handled problem resolutions.• Generated accounts receivable, sales and product list spreadsheets in Microsoft Excel. • Improved company’s supplier asi rating from 3 ½ stars to 5 stars and Sage rating from B+ to A+ . Show less

  • VP of Operations

    Jan 2007 - May 2017

  • Office Manager

    Sept 2002 - Dec 2006
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  ERB Industries

  Nov 2018 - Apr 2021

  Product Data and Event Marketing Management

  • Handle all administrative duties and marketing for over 20 trade shows annually.• Create and refine e-commerce and promotional channel product data.

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  Summit Group

  May 2021 - May 2024

  Responsible for managing the end-to-end process of ecommerce platforms, ensuring a seamless and positive experience for our clients and their employees.

  • Program Manager

    May 2023 - May 2024

  • Order Management Specialist

    May 2021 - May 2023