SHRM- CP Etukon Benjamin

Experience

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  Brohurst Ltd

  Jan 2018 - Dec 2018

  Telesales Executive

  Achieved monthly sales targets by proactively contacting potential clients, effectively pitching products, and closing deals.Developed and implemented innovative telesales strategies, resulting in a 15% increase in overall sales revenue.Built and maintained a strong client database by conducting thorough market research and identifying key decision-makers.Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction, resulting in a high rate of repeat business. Show less

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  Springs Traders

  Jan 2021 - Sept 2021

  Customer Relations Executive

  Managed high-volume customer inquiries and ensured prompt resolution, resulting in a 98% customer satisfaction rating.Provided exceptional service by actively listening to customers, identifying their needs, and offering appropriate products and solutions.Resolved customer complaints and conflicts in a calm and professional manner, effectively de-escalating tense situations.Collaborated with cross-functional teams to streamline communication channels and implement process improvements, resulting in a 20% reduction in average response time. Show less

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  M-Gas

  Sept 2022 - now

  Customer Service Representative

  Successfully managed a high-volume of customer inquiries, ensuring timely resolution and achieving a 98% customer satisfaction rating.Actively listened to customers, identified their needs, and provided exceptional service by offering appropriate products and solutions.Effectively resolved customer complaints and conflicts in a calm and professional manner, skillfully de-escalating tense situations.Collaborated with cross-functional teams to streamline communication channels and implement process improvements, resulting in a significant 20% reduction in average response time. Show less