Allwyn Joseph

Experience

• 

  UST Xpanxion

  Sept 2011 - Mar 2013

  Software Developer
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  HSBC

  Mar 2013 - Apr 2022

  Consultant Specialist

  • Mapping business requirements and providing customized solutions involving finalization of product specifications and selection of appropriate techniques• Meeting deadlines and TAT without compromising quality norms and adhering to SLA• Understanding & coordinating client’s needs / enhancements, customization, software-related issue of clients to provide solutions in adherence to delivery schedules• Monitoring & coordinating development and review of service level targets and ensuring timely closure of priority tickets• Spearheading client/ user/ partner interaction for requirement gathering, risk assessment, finalization of technical specifications and discussions for effort/ cost/ time estimation and client co-ordination and reporting• Leading, training, recruiting & monitoring the performance of development project teams consisting of developers, business analysts, functional testers, automation testers, performance testers and delivering successful releases to production• Analyzing emergency changes impacting production incidents; coordinating with various teams to resolve issues through root cause analysis and implement customized solutions• Working as the voting member of the Technical Review Board for scheduled and urgent changes• Coordinating with the appropriate Process Owners; facilitating incident, problem, change, IT operations management and applications management throughout the service life-cycle• Making use of company project management systems like JIRA, Share-point and Discovery for tracking project management activities• Analyzing risk & quality of the project deliverable; monitoring the existing processes by creating lessons learnt documents for future projects Show less

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  IBS Software

  Jul 2022 - now

  Software Architect