Adam Young

Experience

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  Worthington Christian High School

  Feb 1996 - Jan 1998

  Science and Math Teacher

  Taught geometry, chemistry, and anatomy & physiology. Co-led drama team and ski club.

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  The Distinctive Image Studio

  Jan 1998 - Jan 2004

  Company Owner

  Owned and operated a photography, web, and graphic design studio. Met with customers, wrote proposals, and contracted to perform services. Services included: commercial and portrait photography, graphic design, print production management, and web site design and deployment.

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  Columbus Public Schools

  Jan 1998 - Jan 2004

  Science Teacher

  Taught 8th grade science, summer school, and coached track for one season. Served on the district science curriculum writing team, designing and writing objectives and lesson plans to help schools meet state proficiency test standards and benchmarks.

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  E-Max, Inc.

  Dec 2005 - Aug 2009

  Software Engineer | Energy Auditor

  - Reduced by 40% the total time to perform energy audits by proposing, building, testing, and implementing a mobile software application utilized by 5+ users to conduct hundreds of energy audits annually for city of Louisville and state of Kentucky public utilities. Utilized C#.NET.

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  National Processing Company

  Sept 2009 - Aug 2013

  Senior Software Engineer

  - Responsibilities included business analysis, design, and development for front-end applications and back-end database. - Designed and developed new merchant pricing system for 200K payment processing customers. - Utilized C#.NET & Oracle DB.

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  Vantiv

  Sept 2013 - May 2018

  Team Lead | Senior Software Engineer | Scrum Master

  - Served as subject matter expert on merchant pricing and billing applications. - Collaborated with senior leaders to implement systems integration and customer data migration necessary due to mergers and acquisitions. - Java development to customize Oracle RMB billing application. - Built online web application for mass updates to customer pricing information. - Helped team learn new ways of working during large enterprise-wide agile transformation (SAFe).- Implemented and enforced coding standards and process improvements. - Utilized C#.NET, ASP.NET MVC, Java, Oracle ORMB. Show less

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  Worldpay

  May 2018 - May 2021

  Technology Program Manager

  - Managed multi-million dollar long-running initiatives at large international payment processing company ($3.9B annual revenue in 2017).- Broad leadership experience working closely with senior business, product, technology, and operations leaders across (7) SAFe release trains, to plan, align, and deliver large enterprise initiatives. - Deep software engineering leadership experience as scrum master for the 2 application development teams responsible for building the core web-based front end applications.- Excelled at bridging the gap between business executive expectations and agile-oriented technology teams. Top Achievements:- Managed a $3M initiative over 2.5 years to build and implement a new partner payments application that brought together 3 separate lines of business and supports $85M of monthly payments to 2500 customers.- Managed a $1.5M initiative over 1.5 years to build and implement a new universal pricing web application that unified 3 separate lines of business and supports pricing maintenance for 800K merchants by 200 internal and external users. Show less

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  FIS

  May 2021 - Mar 2022

  Technology Program Manager (SAFe Release Train Engineer)

  Served at large international fintech company (70K employees) as SAFe release train engineer for the 6 scrum teams responsible for enterprise merchant billing systems (800K merchants; $300M monthly billing revenue) and enterprise partner payments system (2500K partners; $85M monthly payments). - Responsible for ensuring successful train ceremonies, mentoring scrum masters, facilitating feature refinement with product managers, user story backlog creation with product owners, and release train continuous improvement. - Provided leadership for collaborative estimation of large initiatives that spanned across multiple SAFe release trains. - Planned and coordinated our train’s participation with 23 other trains during our quarterly corporate PI Planning event. - Served as a scrum master for 1 team throughout this time. Show less

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  MerchantE

  Mar 2022 - Mar 2024

  - Direct the agile program management organization for a mid-size B2B merchant payment processing company settling $16B in sales and 58M transactions annually. - Build alignment and facilitate delivery of product roadmap goals by reporting to the CTO and partnering with the chief product officer and the VP of product management. Collaborate with directors and managers across the technology and product organizations to foster high performing teams, implement process improvements, and drive the delivery of product features and corporate initiatives. - Manage our 6 agile leaders (1 release train engineer and 5 scrum masters), mentoring, growing, and empowering them in their accountability for the effectiveness of our scrum teams.Top Achievements:- Established a new model of empathy, candid critique, and a shared set of product and technology leadership commitments by planning and executing a 2-day onsite retreat for all 12 senior leaders (C-Suite, VPs, Directors, and Sr Managers) of both organizations- Improved inputs to scrum teams by designing, training, implementing, and coaching a new cross-functional feature discovery process for product roadmap initiatives.- Modified existing Scaled Agile Framework (SAFe) implementation to eliminate or reduce ceremonies that were not providing value. This returned approximately 22 senior management hours and 48 individual scrum team member hours during each 2-week sprint.- Created an onboarding program to train and mentor 2 new scrum masters and embed them quickly into our company and their new teams. Extended this model by leading product and engineering leaders in the creation of a similar program for onboarding 18 new international software engineers and managers.- Collaborated with senior leadership to design a re-org that reduced work-in-progress by reducing the number of teams. Guided scrum masters as they facilitated implementation. Realized a 40% increase in user story completion in the 6 remaining teams. Show less - Accountable for the overall program effectiveness of release train (10 scrum teams). - Responsible for planning and facilitation of quarterly corporate PI Planning events where senior org leaders and scrum teams worked together to translate annual product roadmap goals into quarterly Objectives and Key Results (OKRs). - Coached product managers, product owners, and scrum masters to help them improve in building good OKRs, features, user stories and sprint execution practices. - Facilitated weekly train ceremonies and release planning, bringing senior leaders and individual contributors together to coordinate production releases, manage risks, issues, and dependencies, and report on train metrics.Top Achievements:- Implemented quarterly objective completion metrics and worked with product and technology leaders to increase objective completion from 40% to 89% over 4 quarters, despite the concurrent challenges of 2 company ownership changes, staff and org changes, extensive industry and government regulation, and backend migration.- Oversaw program management for 10 software development teams (onshore & offshore), releasing over 20 product roadmap initiatives (examples: Apple Pay and Google Pay implementations) impacting 10+ internal and external-facing products.- Helped lead legacy scrum teams through upgrade path to maintain development, testing, and product release capabilities during and after Oracle on-prem database migration to AWS PostgreSQL database. Show less

  • Director, Agile Program Management

    Nov 2022 - Mar 2024

  • Technology Program Manager (SAFe Release Train Engineer)

    Mar 2022 - Mar 2023