Christoph Klein

Experience

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  Self Employed

  Oct 1993 - Jul 1997

  Software Engineer

  Independent software architect and engineer* windows server based relational DB (MS SQLServer) client-server applications* HR management software for the Austrian health care sector* distributed digitized voice mail recording and archiving software for offline gambling businesses* asset management software

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  Austria Online / Vienna Online

  Jul 1997 - Aug 1999

  Head of Research & Development

  * managed a team of software developers and graphic artists* budget planning* direct customer relationship with multiple large retail and mobile communications customers* software development of dynamic content management solutions * ASP, MS windows server, MS SQLServer, MS CommerceServer

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  Ucp morgen

  Aug 1999 - Jan 2005

  Co-founder and Director Managed Services

  * co-founded company in August 1999* 2 VC rounds with T-Mobile / Deutsche Telekom* helped growing the company to 220 employees peak* spun off 2 sister companies* software architecture, internal IT, DB architecture, data center management, budgeting, procurement, HR* build out of ITIL compliant service management department* MS server systems (exchange, SQLServer, file services)* UNIX server systems / OS (Tru64 Cluster, Solaris, Linux)* RDBMS systems (Oracle, SQLServer, MySQL) Show less

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  Qpass Austria GmbH

  Jan 2005 - May 2006

  Director Managed Services

  * merger with Seattle based Qpass Inc.* expanding customer base into the US market* frequent travel to the US for customer meetings, contract negotiations, trade shows* software architecture advisory* scaling of data center landscape, high redundancy and availability solutions* scaling of IT teams into 24x7 operations * data center replication solutions, multi-site clustering solutions* disaster recovery solutions* storage solutions (HP, NetApp, EMC, HDS)* ISS/Blade solutions (HP, Dell, Sun)* HA networking solutions (Cisco, BigIP, Extreme) Show less

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  Amdocs Qpass Austria GmbH

  May 2006 - Jan 2008

  * assumed global responsibility for the worldwide Technical Operations Team* multi national team (USA, Austria, India, Cyprus)* off-shoring* Vendor Management, Budget & HR responsibilities, * Management of US/EMEA corportate IT* further maturing the service offerings into 99.99+%* operating 7 data centers worldwide* data center building block architecture* cost optimization by standardization of vendors, processes and procedures* growing global team to 50+ employees Show less

  • Senior Director Worldwide Technology

    Aug 2007 - Jan 2008

  • Director Technical Operations, Procurement & IT

    May 2006 - Aug 2007
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  Amdocs

  Jan 2008 - Oct 2009

  * managing multi national team (USA, Austria, Cyprus, India)* focus of ultra reliable, high available managed application service outsourcing* 99.99+% SLA management* customer relationship management in the Americas* process improvement management* service transition / change management* management of off-shoring * relocation to Seattle, WA* expanding business with US based Tier 1 mobile carriers* DR solutions* low latency clustering and active-active data center architecture

  • Senior Director Infrastructure

    Oct 2008 - Oct 2009

  • Senior Director Worldwide Technology

    Jan 2008 - Oct 2008
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  Crossgate AG, an SAP Company

  Oct 2009 - Jun 2012

  Senior Vice President Operations

  * Management of the Global Operations Team (Corporate IT, Infrastructure, Service Operations, OnGoing Support, Quality Assurance, PMO, Planning & System Architecture, Procurement, Data Protection, Security)* Responsibility for operations of the managed B2B platform and services, managed eInvoiceing services, managed SAP II (SAP Information Interchange by Crossgate) instances* Directly reporting to the management board* Strategic global decision maker for the definition, architecture and implementation of the operations portfolio (including SAP II managed services)* Presales support and C-Level customer engagements in EMEA & Americas Show less

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  SAP

  Jul 2012 - Sept 2013

  Vice President Operations SAP Business Network

  * Management of the SAP Business Network Cloud Operations Team (Infrastructure, Service Operations, OnGoing Support, Quality Assurance, PMO, Planning & System Architecture, Procurement, Data Protection, Security)* Responsibility for operations of the SAP Business Network and services, managed eInvoiceing services, managed SAP II (SAP Information Interchange) instances* Strategic global decision maker for the definition, architecture and implementation of the SAP Business Network operations portfolio (including SAP II managed services)* Presales support and C-Level customer engagements in EMEA & Americas * Management of integration project into SAP* Management of offshoring projects Show less

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  T-Systems International Gmbh

  Oct 2013 - Oct 2014

  Vice President Solutions & Projects (S&P) - TSS International

  * Management of the department Solutions & Projects - TSS International* End to end responsibility for the pre-sales and post-sales phase for the largest (>100M EUR) international telecommunication deals and projects for T-Systems* Profit-center responsibility, project budget and customer result responsibility for ongoing sales, transition and transformation projects* Direct management of a team of highly skilled solution designers, technical experts and project managers; indirect management of a couple hundred project resources* Pre-sales support, design authority and c-level customer engagements Show less

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  TwoMountains

  Oct 2014 - now

  Founder & Owner

  * Interim management* Coaching and mentoring* Cloud strategy, migration and transition* IT Governance and IT service management* IT Strategy, IT architecture and IT design* IT Security and risk management* Program & project management