Ram Kumar Rajagopal

Experience

• 

  Infosys Technologies Ltd - Moneygram International

  Sept 2008 - Dec 2011

  • To understand the working of the system & raise alarm if the transactions are stuck while processing the payments(settlements).• Manually pushed the payments by submitting the required programs in PROD environment. This may be due to late settlements/stuck due to other issues like orphan bank accounts, etc.• Post production support process and continuous job monitoring through ESP Cybermation tool.• Identified the components which can be tuned for performance & fine-tuned it using SQL tuning techniques.• Form personalization for different user requirements & worked in designing and assigning various responsibilities for different business users based on their role.• Hands on experience in Oracle PL/SQL, SQL Tuning, Forms, Reports, Workflows, XML Publisher desktop.• Exposure to Accounts Receivable, Accounts Payable Module.• Hands on experience in Oracle PL/SQL, SQL Tuning, Forms, Reports, Workflows, XML Publisher desktop.• Functional Modules AR, AP, GL, INV, OM, Incentive Compensation Show less • Worked with the team to understand the requirements and prepared technical design documents related to it.• Analyzing the impact of the design on the current system.• Prepared technical designs for Customization's and process documentation for standard functionalities.• Working on the defects raised in QC for functional testing, SIT, UAT and fixing them.• Deployment of solution into the current user environment.• Hands on experience in Oracle PL/SQL, Interfaces, Forms, Reports, Workflows, XML Publisher desktop, Payment file format preparation for different banks, Payment processing using Payment Process Request (PPR) processes.• Exposure to Accounts Receivables, Accounts Payables Module. Show less

  • Senior Systems Engineer

    Apr 2011 - Dec 2011

  • Systems Engineer

    Sept 2008 - Apr 2011
• 

  Tata Consultancy Services - The Boeing Co.

  Dec 2011 - Jul 2016

  • Working with business to understand the requirements and prepared Development requirements for the identified business enhancements.• Translate business requirements into system configurations and analyzing the impact of enhancements in the existing system.• Designing process flows for enhancement activities, Performed Unit Testing on individual components and System Integrated Testing of the whole system.• Working with Oracle support and development to identify and resolve issues within the standard applications• Understanding and identifying/analyzing potential risks and communicating proactively with the business team. • Worked on processing of ASN (Advances ship notifications) coming from supplier to capture the shipment details in oracle EBS and provide out bound notifications to customer.• Responsible in developing XML BI publisher reports with respect to printing of repair order information that is send to supplier (XML Bursting for emailing & Bar Codes in Report)• Identifying the key problem areas and optimizing the existing business processes for improved performance, providing suggestions/ recommendations on the best practices. • Hands on experience in Oracle PL/SQL, SQL Tuning, Forms, XML Publisher, Reports, Workflows. • Functional Modules OM, PO, INV, ASCP, Depot Repair, CMRo Show less • Participated in R12 upgrade project – upgrading from 11.5.10.2 to R 12.1.3.• Redeveloped multiple custom programs like vendor interface and other programs to work in R12.• Developed custom reports from R12 reports same as 11i reports.• Customized forms to make changes related to R12 for MOAC changes and tables changes.• Retrofitted various custom components for R12 upgrade which invoices PL/SQL packages, views, Triggers, Value sets, AOL components.• After successful R12 upgrade worked multiple custom enhancements which include development of custom Reports, Forms and OAF pages.s• Involved in analyzing the system stability after the upgrade and identified enhancements that can be infused in the new system to improve the business process.• Developed and customized various custom forms as per new MD50 requirements and R12 changes.• Developed various custom PL/SQL components as per business requirements which mainly include interfaces and custom validation program units. • Hands on experience in Oracle PL/SQL, SQL Tuning, Forms, XML Publisher, Reports, Workflows.• Functional Modules OM, PO, INV, AR Show less • Worked with business to understand the requirements and preparing Development requirements for the identified components.• Involved in analyzing the impact of enhancements to the existing system.• Performed Unit Testing on individual components and System Integrated Testing of the reports.• Worked on resolving the defects captured in QC during SIT and CAT.• Deployment of enhancements into the existing system.• Hands on experience in Oracle PL/SQL, SQL Tuning, Oralce Forms, Reports, XML Publisher• Functional Modules OM, PO, INV, AR, Trade Management Show less • Working with business to understand the requirements and preparing Development requirements for the identified components.• Involved in analyzing the impact of enhancements to the existing system.• Performed Unit Testing on individual components and System Integrated Testing of the reports.• Worked on resolving the defects captured in QC during SIT and CAT.• Deployment of enhancements into the existing system.• Hands on experience in Oracle PL/SQL, SQL Tuning, Oralce Forms, Reports, XML Publisher• Functional Modules OM, PO, INV, AR, AP, Fixed Assets Show less

  • IT Analyst

    Nov 2014 - Jul 2016

  • IT Analyst

    Jan 2014 - Oct 2014

  • IT Analyst

    Jun 2013 - Dec 2013

  • Software Engineer

    Dec 2011 - May 2013
• 

  Starbucks

  Jul 2016 - now

  • Senior Technical Product Manager

    Dec 2020 - now

  • Senior Technical Product Manager

    Sept 2020 - now

  • Systems Analyst Sr

    Apr 2018 - Dec 2020

  • Systems Analyst II

    Jul 2016 - Dec 2020