Helga Hernadi

Experience

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  Accord Birou de Turism

  Dec 2000 - Apr 2008

  Travel and ticketing agent , Agency manager

  -Sell travel products and tour packages, airline tickets and travel insurance packages. -Find fare and schedule information through a specific tool.-Inform clients about what their trip will be like, including details on required documents, such as passports or visas.- Prepare to make alternative booking arrangements if changes arise before or during the trip.-Advise about local weather conditions, customs and attractions. -Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance.-Manage customer enquiries and aiming to meet their expectations.-Promote and market the business, sometimes to new or niche markets. Show less

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  Bancpost

  May 2008 - May 2016

  -Responsible for performing intermediate manager duties.-Process all new account transactions.- Assist customers with identifying their selection of various accounts and financial services.- Cross-sell the Bank's products and services.- Open, maintain and close all account types.- Promote business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. -Analyze the needs of customers in terms of banking and financial services formulating an offer in this regard.-Analyze the prospective loan request for previous credit and current financial obligations. -Sell loans and other products and services to customers in the agency or by phone. -Assist clients in filling documents required for accessing financial and banking products. -Manage relation with the clients during the loan granting period, as a complete post selling service. -Maintain and develop the client portfolio.-Provide support in the business of selling and administration for corporate clients.-Manage the relation with the customers either by phone, electronically or face to face. -Respond promptly to customer inquiries handle and resolve customer complaints.

  • Personal Banking Officer

    Dec 2011 - May 2016

  • Customer loan officer

    May 2010 - Nov 2011

  • Customer services officer

    May 2008 - Apr 2010
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  Banca Transilvania

  May 2016 - May 2023

  -Responsible for planning, developing, and launching new products.-Define the product strategy and roadmap. -Define the research strategy to identify customer needs.-Provide information for management by preparing short-term and long-term product sales forecasts and special reports and analyses, answering questions and requests.-Propose organize relevant campaigns servicing the portfolio.- Prepare monthly reports to analyze the profitability and the impact of implemented actions, post-launch monitoring and support.-Product management by providing continuous recommendations on polices, process improvement, quality control, data protection (GDPR). Show less

  • Product Manager

    Feb 2021 - May 2023

  • Customer Relationship Manager

    Mar 2019 - Feb 2021

  • Customer Relations Manager

    May 2016 - Mar 2019
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  GlobalLogic

  May 2023 - now

  PO/BA

  Plan and prioritize product development and product feature backlogDevelop detailed product feature specifications and ensure they’re clearly understood by relevant teams