Brenda Loughlin Assoc. CIPD

Experience

• 

  Argos

  Sept 2002 - Jun 2023

  • Led a successful four-person management team to achieve the company's objectives while consistently exceeding performance metrics, resulting in the second-highest colleague engagement score in the district for 2022.• Managed complex Employee Relations cases, including bullying and harassment, by conducting thorough investigations and delivering comprehensive conclusion reports.• Facilitated conflict resolution and mediation, in line with company policies, ensuring a fair and reasonable outcome while fostering a safe and positive work environment.• Played a key role as part of the Redundancy Consultation Team during the closure of the Argos store in The Crescent, Limerick (2022), leading consultation meetings, supporting affected employees, and ensuring full compliance with legal and company procedures throughout the redundancy process.• Partnered with HR to roll out new company values through virtual training sessions and tailored content for the Irish market.• Mentored newly appointed managers and served as interim area manager, effectively bridging communication between UK senior leadership and Irish stores.• Led a district-wide customer service initiative, which resulted in the highest customer satisfaction ratings for Argos Ireland in 2022.• Ensured full compliance with Health & Safety, fire safety, and age-restricted sales regulations, successfully passing all related audits.• Spearheaded goal-setting, performance management, and succession planning initiatives to drive team performance and support career growth. Show less • Led a high-performing team to consistently achieve profitable sales and improve service efficiency by driving customer-focused initiatives and empowering staff to make key decisions at critical touchpoints.• Set and reviewed performance goals aligned with company KPIs, regularly adapting strategies to meet evolving business needs and market conditions.• Trained and developed team members, providing ongoing coaching, constructive feedback, and quickly addressing performance challenges to maintain a motivated and efficient workforce.• Designated as the Area Trainer for newly appointed Customer Service Managers across the Republic of Ireland, delivering comprehensive training programs both internally and externally to ensure consistency and excellence in customer service management.• Consistently recognized and rewarded outstanding customer service behaviours, fostering a culture of excellence and engagement.• Managed in-store display standards and ensured timely execution of promotional activities, while overseeing accurate and prompt reporting of missing POS materials. Show less

  • Store Manager

    Nov 2020 - Jun 2023

  • Customer Service Manager

    Jan 2009 - Oct 2020

  • Customer Service Supervisor

    Jan 2006 - Dec 2008

  • Customer Service Advisor

    Sept 2002 - Dec 2005
• 

  Connacht Hospitality Group

  Mar 2024 - now

  • Manage the end-to-end recruitment process; including posting jobs, candidate screening, interviews, and onboarding new hires. • Managed the HR inbox for five entities and addressing complex employee inquiries and issues.• Prepared monthly HR reports for senior leadership team, providing comprehensive insights on HR metrics, and strategic initiatives to support data-driven decision-making.• Provide day-to-day HR support and guidance to employees and managers on various HR matters.• Coordinated training programs, managing logistics, communicating with attendees and trainers, and developing feedback forms to assess training effectiveness.• Managed the work permit process, from labour market testing to application submission. Ensuring a successful outcome for new applications and renewals while adhering to immigration regulations. Successfully achieved Trusted Partner status. Show less • Provided guidance on HR policies and procedures, responding to inquiries and escalating complex cases as needed.• Coordinated HR administrative tasks, ensuring compliance with company policies and accurate record-keeping.• Supported recruitment and onboarding processes, including interview scheduling, reference checks, and new hire paperwork management.• Maintained and updated employee records and HR databases, ensuring data accuracy and confidentiality.• Managed the HR inbox for all 5 five business units in the group, efficiently responding to employee queries and resolving issues in a timely manner Show less

  • Human Resource Officer

    Jul 2024 - now

  • Human Resources Administrator

    Mar 2024 - Jul 2024