Tabby Donohoe

Experience

• 

  Perot Systems Government Services

  Jan 2004 - Jan 2009

  Systems Support Specialist

  • Identify, evaluate, design, implement and document functional and system deficiencies and modifications to initial specifications and adjust system processes to meet standards and changing requirements throughout the system’s lifecycle• Verify requirements are correctly implemented, tested and documented according to the needs of the end-user• Coordinate and conduct functional and system regression testing, as well as formalized Quality Assurance (QA) test validation and Government Acceptance testing• Work with development team to resolve problems and give recommendations on improving processes• Accurately update and maintain system’s user guides and training documentation (both hard copy and online versions)• Subject Matter Expert in the realm of Coast Guard and Department of Homeland Security in pursuit of their formal mandates towards public safety – business process and function Show less

• 

  TYBRIN Corporation

  Jan 2009 - Jan 2012

  Configuration Management Specialist

  • Apply Configuration Management knowledge to implement, publish and maintain software duplication processes, procedures and associated configuration management policies and procedures• Prepare mission planning software releases and manage the receipt and distribution of software maintained in the MPSSF software library• Audit all software baseline packages and report finding to a review board• Create and modify reports of the software deficiency database to support customer requests• Plan and organize emergency deficiency review boards, assisting key stakeholders make timely and accurate decisions on critical software deficiencies Show less

• 

  TrueNorthLogic, LLC

  Aug 2012 - Oct 2014

  Technical Business Analyst/Consultant

  • Gather and translate business requirements into functional specifications• Configure TrueNorthlogic’s Professional Learning and Evaluations systems based on district requirements, as well as 3rd party LMS integrations and Single Sign On authentication (LDAP and SAML)• Conduct data and configuration audits to verify integration prior to launch and assist in other testing/QA activities in support of customers go-live.• Evaluate and test software patches and new software versions • Produce and communicate application specific technical documentation including systematic processes and flows, interfaces and technical configurations Show less

• 

  TrueNorthLogic LLC

  Oct 2014 - Apr 2016

  Solutions Architect

  (Performance Matters Acquisition) • Partner with cross-functional teams (Product Management, Support, and Engineering) to translate customer business needs and product feedback into new solutions• Assist Sales in setting up prospective customers for success in onboarding• Participate in the assessment of current and emerging technology with a focus on technology capabilities and impact to solution architecture• Work closely with Business Analysts to develop functional designs

• 

  Performance Matters, LLC

  Apr 2016 - Feb 2018

  Client Success Manager

  (People Admin Acquisition) • Collaborate with customers to develop onboarding plans in order to derive value as fast as possible from the platform• Provide account set-up, onboarding support and product training to realize the value of the solutions against customer's primary goals for introducing the product• Make recommendations to customers on different ways to increase adoption and user engagement• Ensure a positive customer experience throughout the entire lifecycle and assure customers maximize their ROI with the Performance Matters solutions Show less

• 

  PeopleAdmin

  Feb 2018 - Jul 2018

  Customer Success Engineer

  (PowerSchool Acquisition) • Engage prospective and new customers to understand and align their needs with value-added software products • Document the system architecture, data model, and integration approach used in customer implementations• Work with Customer Success Managers to onboard new customers

• 

  PowerSchool

  Jul 2018 - May 2021

  Senior Technical Deployment Manager

  • Work with customers to implement PowerSchool suite of education software • Led and managed technical working sessions to gather customer requirements on the systems, data model, and custom metrics needed to achieve our customers business goals• Recommend best-practice approaches to integrations, implementations, product configurations, and provide technical documentation to customer teams during implementation• Configure PowerSchool’s Professional Learning and Evaluations system based on district requirements, as well as 3rd party LMS integrations and Single Sign On authentication (LDAP and SAML)• Conduct data and configuration audits to verify integration prior to launch and assist in other testing/QA activities in support of customers go-live Show less

• 

  Unanet

  May 2021 - now

  Project Manager

  • Follow PMI’s five phases of project management (conception/initiation, planning, execution, performance/monitoring, and project close)• Create and update project plans including scheduling, task assignments, and resource allocations• Manage priorities and adhere to project timelines• Conduct risk analysis and report findings to stakeholders and Unanet’s leadership• Update project plan templates and internal process documentation to improve delivery efficiency