Cindy Webb

Experience

• 

  Women's Healthcare Professionals,L.L.C.

  Aug 2006 - Jul 2012

  Office Manager, M.A.

  I worked closely with physician owner to help grow and expand practice operations. I served as clinic administrator and held responsibility for supervising staff, medical record management, and record digitization during migration to EMR. I worked in billing capacity by posting payments and processing charges and built skill set in coding and medical billing including claim appeals. In my MA capacity, managed patients, performed diagnostic testing, and ordered supplies.Key Achievements:✰ Increased tertiary services revenue after contracting with outside vendors to bring ultra sound testing and lab services to the practice. Show less

• 

  Southwest Behavioral & Health Services

  Aug 2012 - Apr 2019

  I direct the learning and development program by prioritizing internal staff needs, critically evaluating programs, and providing innovative and engaging training. I accomplish this by partnering with department stakeholders in program design and identifying problems and develop solutions. I also manage entire training process and staff performance; recruit, mentor, and train new employees.Key Achievements:✰ Championed agency’s first-ever cultural diversity and wellness event.✰ Leading creation of agency’s first-ever Mentorship Program.✰ Co-Chair agency Cultural Diversity Committee.✰ Spearheaded development and management of the peer support certification program.✰ Co-wrote the peer Support Specialist program manual used across the organization. Show less

  • Coordinator of Learning and Development

    Apr 2016 - Apr 2019

  • Consumer Relations Coordinator

    Jun 2015 - Apr 2016

  • CSR Supervisor, Team Lead &MA

    Aug 2012 - Jun 2015
• 

  Centene Corporation

  Apr 2019 - now

  • Project Coordinator II

    Aug 2022 - now

  • Senior Learning and Development Speialist

    Oct 2021 - Aug 2022

  • Learning And Development Specialist

    Apr 2019 - Mar 2022
• 

  Heedway Corporate Training and Consulting L.L.C.

  Nov 2021 - now

  Business Owner

  Heedway Corporate Training And Consulting L.L.C, based in Buckeye, Arizona, specializes in providing comprehensive support to businesses, community members, teachers, and corporations of all sizes. We leverage the DiSC model assessment and training to streamline communication, reduce workplace conflict, enhanced emotional intelligence, and improve management skills. By focusing on these areas, Heedway empowers individuals to foster better leadership and create a more productive and harmonious workplace environment. In addition to the DiSC model, we offer adhoc training in E.I. and Motivational Interviewing along with other training programs in safeTALK and Mental Health First Aid to promote mental health awareness and support in the workplace. Furthermore, our HeartSavers Courses equip participants with life-saving first aid skills to handle emergencies effectively and Personal Medicine Coaching. With a commitment to excellence, Heedway's expert trainers bring extensive experience to every program, ensuring the highest standard of professional training. Businesses that partner with Heedway can expect transformational results in communication, teamwork, and overall workplace dynamics. Through their diverse range of programs, Heedway aims to empower organizations to thrive in today's challenging business landscape. Show less