Saad A

Experience

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  ADMA-OPCO

  Nov 2002 - Apr 2004

  Travel Specialist

  • Assisting & Arranging All Travel plans for staff & visiting Dignitries.• Issuing Flight & Hotel Bookings.• Registering all received payments & Posting Monthly Paperwork to Management.

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  Etihad Airways

  Jan 2004 - Dec 2013

  Cabin Manager / Flight Purser

  Accountable for the day to day leadership & management of a team of up to 24 cabin crew ( including In-flight chef & F&B manager ) & for service delivery to our guests. Guiding & motivating the team to ensure consistent high safety standards, empowering them to achieve a premium level of onboard service, PR & hospitality. Cabin Managers must provide service excellence to our guests.• Training & coaching team members.• Conducting pre flight & post flight briefings.• Participated in recruitment campaigns worldwide.• Monitor all aspects of onboard duties.• Ensuring catering & cleaning is up to company set standard.• Performing onboard assessments for new & existing crew members.• Provide a Premium level of service, with a consistent level of workflow throughout.• Being vigilant in regards to Safety & Security. Provide First Aid when required.• Engage with guests & gather feedback in regards to their experience.• Provide solutions to any conflict that arises.• Quality Management Briefing.• In-flight Service Leadership Course.• Committed To Excellence.• Guest Services Enhancement Program.• Premium Service Enhancement Program.• Safety Management System (SMS) Course.• Special Assistance Team Member. (SAT) Assisting relatives in disastrous situations.• Cabin Manager Training & Enhancement Course.• Extensive experience dealing with VVIP Clientele.• Overall In-charge operating Inaugural Flights , showcasing Products & Service standard to attendees on arrival.• Ground Services Experience.• Ensuring Catering is fully stocked & replenished once depleted.• Checking Opening seals in Beverage Compartment corresponds with Security sheet & that proper closing seals provided.• Managing On-board Duty Free Sales. Opening & Closing Stock. Collecting payments & completingpaperwork regarding Items sold.Experience on: B767, B777, B787, A318, A319, A320, A321, A330-200, A330-300, A340-300, A340-500, A340-600, A380-800. Show less

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  American National Group

  Apr 2004 - Aug 2004

  Management Executive

  • Assisted In Recruitment Process.• Was Involved in Various P.R & Marketing Projects.• Participated in Designing & Promoting Online Services.

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  DO & CO. EVENT & AIRLINE CATERING LIMITED

  Jun 2004 - Jul 2004

  Event Executive ( Montreal Grand Prix )

  Worked for A Catering Company that accompanies the Grand Prix Events All around the World.• Supervised & Catered for the VVIP Sponsors & Attendees.• Implementation of Gourmet Menus.• Part of a Team Arranging Event Functions ( Tables & Stands).

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  Showtime Networks Inc.

  Aug 2004 - Sept 2004

  Customer Experience

  • Handling Client Feedback.• Receiving & Resolving Complaints.• Creating Job Cards.• Co-ordinating with different Departments

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  Qatar Airways

  Oct 2013 - Mar 2015

  Cabin Crew/ Senior

  Part of the world class Five star airline.• Ensuring 5 star safety, service & comfort is provided to all passengers.• Maintaining companies image through grooming, behavior and professionalism.• Attending pre flight & post flight briefing to ensure all crew members are prepared as per laid out procedures.• Implementing all company laid out SOP’s.• Providing feedback to concerned departments concerning any issues that arise onboard.• Maintaining a standard & consistent level of excellent safety,security & service.• First Response Medical treatment when the situation dictates. Show less

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  Air Arabia

  Apr 2015 - Feb 2017

  Cabin Manager

  Overall In-charge onboard & Cabin Crew teams.Was part of the basic batch that assisted in the launch of the Jordanian hub, before the inaugural flight.• Managing onboard teams to ensure the utmost safety and consistent service is delivered.• Conducting daily onboard performance assessments for existing crew members.• Observing & clearing supernumerary crew members for official duty.• Providing feedback concerning catering, cleaning & ground handling to senior management per flight.• Produce, implement, and monitor the Standard Operating Procedure governing total process flow.• Product & Service development.• Observing of the Onboarding process to optimum performance.• Working across with operations to produce operations manual to govern process flow.• Extend the engagement level with passengers onboard.• Team training onboard to increase CRM, cross-functional team work and standarize service work flow.• Conducting pre flight & post flight briefings.• Part-Time Instructor. ( Safety, Security & First Aid)• Ensuring to exceed guests expectations.• Maintaing a high standard of Safety & Security. Providing First Aid when required.• Excellent level of service delivered with professionalism.• Gathering feedback from guests in regards to their experience.• Checking Catering Inventory, Ordering stock & completing paperwork in regards to closing.• Replenishing Beverage stock.• Briefing team members on Specific Information related to the day ahead. Show less

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  Hospitality Specialist (Train The Trainer) Operations (outlet Management)

  Jan 2017 - Mar 2020

  Guest Experience Specialist/ Freelance Hospitality Quality Auditor - Luxury Hotels,Consultant

  - Performing Full Guest Experience Audits ( Luxury Establishments). Covering All Departments.• Full Luxury Hotel guest experience Audits. (All Departments)• Analyzing & observing all departments in regards to service quality provided to the guest.• Providing feedback to Hotel GM. (catering, service standard & layout).• Monitoring staff in hotel premises pertaining to grooming, professionalism & guest interaction.• Conducting back off the house checks.• Check food quality at all hotel outlets, design, cleanliness & presentation.• Observing all areas off hotel premises. (rooms, public areas / bathrooms, outlets, concierge, front of house).• Providing a constructive development plan if needed. Show less

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  Fursan Travel

  Jun 2018 - Jan 2020

  Corporate Key Relationship Manager ( HNW VIP Account Manager) - Travel & Airlines

  Assigned in the Company HQ to oversee the planning & management of the Full relationship between the business & it's most important Clients.

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  Freelance

  Oct 2021 - now

  Digital Marketing Specialist

  Interacting with potential and existing customers through various digital channels to build and maintain the relationship with them. These channels include email, messaging, social media, and many more.