John Mathias

Experience

• 

  Presidential Campaign

  May 1999 - Feb 2000

  Iowa Advance Coordinator

  Coordinated logistics for campaign events in Iowa and other Midwest locations for a national presidential campaign during the Iowa Straw Poll and first-in-the-nation Iowa Caucus season.

• 

  ACT

  May 2000 - Nov 2019

  We respond to customer inquires via phone, email, live chat, and social media. Team Leader for Customer Engagement, Customer Care in Contract and Customer Care.We respond to customers via email, live chat, and social media. Developed the newly formed Customer Engagement Team in Operations. Trained new team members, updated and maintained procedures, and provided general leadership for the ACT Records Department. Provided inbound customer service (phone & email), trained new phone team members, and evaluated academic records of prospective student athletes for the NCAA Initial Eligibility Clearinghouse.

  • Senior Manager, Customer Care

    Sept 2016 - Nov 2019

  • Manager, Customer Care

    Sept 2013 - Sept 2016

  • Coordinator/Team Leader, Customer Operations

    Aug 2011 - Sept 2013

  • Specialist II: Trainer, ACT Records

    Mar 2007 - Aug 2011

  • Specialist I, Certification Specialist/Customer Service

    May 2000 - Mar 2007
• 

  University of Iowa College of Pharmacy

  Feb 2021 - now

  Administrative Services Coordinator, Office of Professional Education