Riya Miranda

Experience

• 

  ICICI Bank

  Jun 2019 - Aug 2024

  • Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures.• Ensuring the best-in-class customer service.• Manage and complete branch audit by external auditors.• Responsible for closing all the observations in the audit report.• Resolution of customer issues and queries in a timely manner to ensure customer satisfaction and support the Branch to do the same. • Make action plan and strategize to get profit through branch operations and cross sell.• Keep up to date with product to provide suitable advice to the customers.• Ensure smooth functioning of the branch and follow banking norms.• Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer. • Enhance and contribute in the growth of the company through Business Development.• Driving business through existing customer relations.• Focus and driving new customer acquisition and ensured proper onboarding of all new customers acquired.• Functions as dual custody for the cash vault, opening and closing the vault, maintaining control of all cash and negotiable instruments, verifies daily cash.• Reviews cash and wire transactions for money laundering and suspicious transactions. Show less • Resolve customer complaints promptly and efficiently.• Ensure operational excellence and integrity of the branch.• Monitoring daily operations, including cashier and teller activities, to ensure adherence to company policies and procedures• Performs routine branch opening, closing, customer service, and other operational tasks and activities.• Reviews new accounts and activities and ensures that high risk accounts are identified and listed.• Responsible for branch Safe Deposit Locker operations.• Approves all operations entries. Show less • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.• Sold and cross-sold bank products to new and existing customers.• Performed customer transaction for Demand Drafts, NEFT/ RTGS transfers, cashier’s, internal fund transfers, foreign remittance, deposits and withdrawal.• Carried day to day duties accurately and efficiently.• Ensured transactions are processed with a high level of accuracy and commitment within standard turnaround time in order to satisfy customer needs.• Managed the preparation of Client Due Diligence reviews and ensure deadlines are met, and timely follow up of issues raised. Show less

  • Deputy Branch Manager

    Apr 2024 - Aug 2024

  • Assistant Branch Manager

    Apr 2022 - Mar 2024

  • Relationship Manager

    Jun 2019 - Mar 2022